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About the Role
Join the Splunk Observability Cloud team to build AI agents that assist engineering and operations teams in detecting, investigating, and remediating issues in complex cloud environments. This role is crucial for making production operations more reliable and connecting AI-agent experiences to Splunk's mission of securing and resilient digital systems.
Responsibilities
- Lead the strategy and roadmap for AI agents spanning detection, troubleshooting, and remediation.
- Set 12–18-month goals, milestones, and success measures aligned with customer and business needs.
- Discover high-value problems through customer interviews, product data, field feedback, market research, and competitive analysis.
- Prototype concepts with tools such as Codex, Claude, and similar AI development platforms to test workflows, gather feedback, and accelerate product decisions.
- Define requirements and evaluation methods for agent accuracy, reliability, explainability, safety, and user trust.
- Prioritize new capabilities, platform investments, customer requests, technical debt, and quality improvements.
- Partner with engineering and design from discovery through delivery, then measure adoption and refine the product.
- Represent the product with customers, advisory councils, internal teams, and company leaders.
Requirements
- Bachelor’s degree with 8 years of related experience, master’s degree with 6 years of related experience, PhD with 3 years of related experience, or equivalent practical experience.
- Experience managing technically complex products in one or more of the following areas: enterprise software, cloud computing, data platforms, infrastructure, observability, or artificial intelligence.
- Experience defining product strategy, roadmaps, requirements, milestones, and measurable success criteria for software products.
- Experience conducting customer research and using qualitative and quantitative evidence to prioritize product opportunities.
- Experience partnering with engineering and design teams throughout product discovery, development, launch, adoption, and improvement.
Skills
- AI agents
- AI development platforms
- Codex
- Claude
- enterprise software
- cloud computing
- data platforms
- infrastructure
- observability
- artificial intelligence
- product strategy
- product roadmaps
- product requirements
- customer research
- qualitative and quantitative evidence
- AI-powered products
- generative AI
- agentic products
- Kubernetes
- microservices
- distributed systems
- DevOps
- site reliability engineering
- metrics
- logs
- traces
- alerts
- incident response
- root-cause analysis
- production operations
- AI-assisted development tools
Location
- United States
Work Type
- Fully remote
Experience Level
- 8 years of related experience (Bachelor's)
- 6 years of related experience (Master's)
- 3 years of related experience (PhD)
Education Level
- Bachelor's degree
- Master's degree
- PhD
Salary/Compensations
- $168,800.00 - $241,200.00 (U.S. and/or Canada)
- $168,800.00 - $277,400.00 (New York City Metro Area)
- $148,800.00 - $248,200.00 (Non-Metro New York state & Washington state)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- Flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses (non-sales roles)
- Performance-based incentive pay (sales plans)
- Grants of Cisco restricted stock units
About the Company
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.