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About the Role

Drive company growth by addressing customer security inquiries, supporting Go-To-Market (GTM) with accurate and timely responses, and elevating the overall security posture. Operate at the intersection of technical security, customer success, audit, and AI innovation, leveraging Harvey’s own tools to improve response speed, automation, and accuracy. Shape the customer trust narrative, manage the Trust Center, and empower Harvey to win complex deals.

Responsibilities

Act as a technical point of contact for Go-To-Market (GTM) team and customers regarding security questions.
Provide timely, accurate, and empathetic responses to questionnaires and concerns.
Leverage AI and Harvey’s internal tools to improve the efficiency and accuracy of the response process.
Build scalable workflows to reduce manual overhead and improve response times while optimizing quality.
Establish and report on key performance indicators (KPIs) for the Customer Trust function.
Use data to track team impact, response velocity, quality of answers, and the influence of trust on sales outcomes.
Manage the Trust Center, create and maintain a high-quality security and regulatory knowledge base.
Help develop thought leadership supporting GTM teams to handle complex security discussions.
Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements.

Requirements

3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting.
Proven track record of supporting and improving compliance programs.
Comfortable navigating complex compliance frameworks and communicating controls and capabilities to customers.
Exceptional customer/client service skills.
Adept at understanding the 'why' behind customer concerns.
Ability to communicate complex technical and regulatory topics to non-technical stakeholders.
1-2+ years of experience leveraging AI models or automation to drive program efficiencies.
Strong analytical skills with a focus on metrics.
Comfortable creating dashboards and reporting on functional performance to leadership.
Comfort with ambiguity and a high level of patience.
Ability to remain calm and decisive under pressure.

Skills

Information Security
Customer Trust
Technical Program Management
Security Consulting
Compliance Programs
AI Models
Automation
Analytical Skills
Metrics
Dashboards
Reporting

Location

Remote

Work Type

Full-time

Experience Level

3+ years

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
The company is reshaping how critical knowledge work gets done for decades to come.
Harvey has 2400+ customers in 70+ countries and strong product-market fit.
The team moves fast, takes ownership, and is deeply committed to the mission, operating with intensity, staying close to customers, and pushing for excellence.
Harvey values Decisiveness, Simplicity, and the belief that 'Job's Not Finished'.
Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency.
Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time.
Customers depend on Harvey to deliver a secure, trustworthy, and compliant platform.
Earning the trust of customers is a business enabler and is valued more than anything else.

Equal Opportunity

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
The company is committed to providing reasonable accommodations to applicants with disabilities.