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About the Role

Under the direction of the Property Manager, the Desk Clerk monitors building traffic, communicates with tenants, visitors, and staff, and maintains a neat reception area. This role enforces project policies in accordance with fair housing regulations and writes end-of-shift and incident reports.

Responsibilities

• Answer telephones, direct calls, take messages, and make emergency calls.
• Assist with office responsibilities, including completing work orders, comment cards, and visitor violation forms.
• Inform visitors of the visitor policy, check visitor IDs, and sign visitors in and out.
• Complete incident reports to document unusual building activity.
• Distribute resident mail daily.
• Provide coverage as needed when other desk clerks are absent.
• Comply with tuberculosis testing and Exposure Control Protocol for bloodborne pathogens.

Requirements

• Experience working with people of various cultural backgrounds, especially those with special needs, is a plus.
• Knowledge of federal, state, and local laws and Fair Housing guidelines.
• Ability to read, understand, and communicate fluently in English.
• Good sense of awareness, urgency, and ability to follow procedures to solve problems.

Work Type

• Part-time
• Weekend shift

Benefits

• Medical, dental, and vision care; preventative medical care paid at 100% (for employees working 30+ hours/week).
• Vacation leave of up to ten days per year in the first year (for employees working 30+ hours/week).
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care (for employees working 30+ hours/week).
• Company-paid Life AD&D and Long-Term Disability (for employees working 30+ hours/week).
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• Annual Wellness Reimbursement of $100.
• Matching 401(K) Retirement Savings Plan of up to 2% of compensation (for employees working 20+ hours/week).

About the Company

• The John Stewart Company is a full-service housing management, development, and consulting organization founded in 1978.
• Committed to providing high-quality service in the affordable housing sector.
• Aims to enrich the lives of residents and employees while delivering services cost-effectively, efficiently, and with professionalism, compassion, integrity, and respect.

Equal Opportunity

• The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.
• The company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.