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About the Role

The Coordinator Station Operations is responsible for all facets of station coordination and communication, requiring quick thinking and an in-depth knowledge of overall station operations. The role demands a strong desire to support internal customers including Flight, Inflight, Airports, Ground Operations, Maintenance, business partners, and System Operations.

Responsibilities

• Responsible for ramp control (where applicable) - coordination of aircraft movement with Aircraft Ground Reposition (AGR), other airlines and the Federal Aviation Administration tower
• Accepts in-range calls and communicates info/requests via radio or other means to all departments
• Obtains and communicates fuel loads to business partner
• Monitors Sabre Interact, Movement Control, Flight Explorer and other necessary programs to support on-time flight departures
• Communicates crucial information to System Operations and all departments
• Monitors and communicates connection issues, payload restrictions, customer disturbances, and any other abnormalities
• Updates information into Movement Control to Flight Information Display Screens
• Dissects and determines root or extenuating cause on flight delays and enters delay coding/comments
• Manages irregular operations
• Handles facility maintenance and security communications
• Updates Field Conditions Report throughout the day
• Collects data for billing purposes
• Performs other duties as assigned

Requirements

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of JetBlue, prior airline experience, or experience in transportation or logistics roles involving real-time coordination and decision-making
• Ability to work all shifts including weekends, holidays and irregular operations
• Working knowledge of Microsoft Office suite software (Word/Excel/PowerPoint)
• Strong verbal and written communication skills
• Ability to multi-task and prioritize tasks
• Ability to work under minimal supervision and in a team environment
• Outstanding attention to detail
• Ability to learn new technology and operating systems
• May require a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards, depending upon location
• Required to obtain and maintain United States Customs Clearance where applicable
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required; this position is not eligible for visa sponsorship
• Good standing in attendance, performance and safety for internal candidates

Skills

• Coordination
• Communication
• Quick thinking
• Microsoft Office suite software
• Multi-tasking
• Prioritization
• Attention to detail
• Technology learning
• Weather reading familiarity

Location

• Airport environment

Work Type

• Shift work
• Irregular hours

Experience Level

• One (1) year of relevant experience

Education Level

• High School Diploma or GED
• Completion of 32 or more college credits in an aviation-related field (preferred)

Salary/Compensations

• Starting at $21.25 an hour plus a $1.50 an hour premium

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

About the Company

• JetBlue Airways is committed to fostering a culture of Safety, Caring, Integrity, Passion, and Fun.

Equal Opportunity

• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities.