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About the Role

Autodesk Customer Success is seeking a people-centered leader to manage a team of Technical Adoption Specialists who help customers increase adoption of Autodesk products and services through coaching and enablement. This role focuses on leading the team to deliver consistent, high-quality adoption services, improving coaching processes, and evolving the Technical Adoption operating model.

Responsibilities

• Manage processes and plans for effective delivery of onboarding and adoption services.
• Lead with empathy, accountability, and operational rigor to motivate the team and improve service delivery at scale.
• Measure and monitor performance against team goals and adoption service outcomes.
• Direct investigation and ensure resolution of escalated issues related to service delivery and customer satisfaction.
• Coach and develop team members through feedback, growth conversations, and development plans.
• Create clarity, reinforce priorities, and translate strategy into executable team plans.
• Manage team capacity, workforce planning, and budget inputs in partnership with senior leadership.
• Engage and collaborate with the customer success organization to communicate operational details and service effectiveness.
• Drive communication across the organization, coordinating with support teams, partner teams, and stakeholders.
• Lead or participate in setting organization vision, global projects, and initiatives.

Requirements

• 5+ years of experience leading teams, preferably in a best-in-class SaaS environment.
• Experience leading customer success initiatives that improve customer service, increase operating efficiency, and support new operational models.
• Strong communicator with the ability to build relationships at all levels.
• Ability to build and maintain strong relationships within a matrixed organization.
• Flexible, decisive, self-motivated, and proactive.
• Comfortable with ambiguity and working through change while driving results.
• Ability to partner cross-functionally to advocate for the team and the customer.
• Able to travel up to 30%.

Skills

• People leadership
• Operational judgment
• Coaching
• Enablement
• Customer success
• Communication
• Relationship building
• Cross-functional collaboration

Location

• Remote

Work Type

• Full-time

Experience Level

• Manager
• Senior

Education Level

• Bachelor's degree
• Advanced degree preferred

Salary/Compensations

• $97,000 - $174,240

Benefits

• Health benefits
• Financial benefits
• Time away
• Everyday wellness
• Annual cash bonuses
• Stock grants

About the Company

• Autodesk software is used to create buildings, cars, factories, and movies, transforming how things are made.
• Autodesk fosters a culture that guides how employees work, treat each other, connect with customers and partners, and show up in the world.
• Autodeskers do meaningful work that helps build a better world designed and made for all.

Equal Opportunity

• Autodesk is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
• Autodesk also considers for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
• Autodesk is building a diverse workplace and an inclusive culture.
• Autodesk cultivates a culture of belonging where everyone can thrive.