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About the Role

Performs technical, support, requirements development, design review, and testing support for day-to-day processing, system upgrades, and new project and product initiatives. Requires a detailed understanding of business operations and workflow for all business processing platforms and associated application systems. Provides technical support to Business Operations and Product Development teams through consultative, technical, and development expertise.

Responsibilities

Performs technical, support, requirements development, design review and testing support for day-to-day processing as well as system upgrades and new project and product initiatives.
Provides technical support for Business Operations and Product Development teams through consultative, technical and development expertise.
Identifies and understands the impact of potential changes to the various business application systems with regard to workflow and throughput performance (system and technical) as needed.
Understands and translates moderately complex system changes on operational/technical functions to promote effective integration and/or replacement of developing technological infrastructure and related platforms.
Develops effective test plans to ensure potential change(s) do not result in any internal or external customer issues.
Identifies strengths/weakness in existing business processing platforms and associated application systems and develops viable solutions to meet Business Operations’ needs.
Responsible for the development of business requirements, design review, test plan and use case development.
Communicates project progress, findings, and any significant issues to leadership.
Responds to issues or problems that arise in day-to-day projects, operations and/or during development efforts.
Meets with operations, product and/or technical development staff to define and investigate problems or issues and propose solutions.
Verifies results of all changes and/or enhancements.
May lead or participate in project teams developing business requirement for future operational or application enhancements.
May lead or participate in test case/script creation based on requirement and design documentation, as well as data files necessary for testing.
May lead or participate in testing efforts from an Operational/Business perspective for application and environmental changes.
Opens and/or updates defect tickets based on testing results.

Requirements

Individuals must have a detailed understanding of business operations and workflow of all business processing platform and associated applications systems.
Bachelor’s Degree or 4 years equivalent experience preferred.
Typically requires 5 years of relevant experience. 8yrs for Expert level

Skills

FedWire Funds/Securities/NSS and ACH Functionality preferred.

Location

Onsite

Work Type

Full time
Regular

Experience Level

5 years of relevant experience
8 years for Expert level

Education Level

Bachelor’s Degree or 4 years equivalent experience preferred

Benefits

Comprehensive healthcare options (Medical, Dental, and Vision)
401K match, and a fully funded pension plan
Paid vacation and holidays; flexible work environment
Generously subsidized public transportation
Education Assistance Program
Professional development programs, training and conferences

About the Company

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.
FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.
Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.
Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

Equal Opportunity

The Federal Reserve Bank of Atlanta is an equal opportunity employer.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.