Responsibilities
- Process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys.
- Operate telephone switchboard station.
- Respond to and resolve guest requests, including wake-up calls.
- Run daily reports and document pertinent information.
- Process all payment types and secure bank.
- Complete end-of-day activities, including posting charges, generating reports, and running night audit.
- Follow company and safety/security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Maintain a clean and professional appearance.
- Protect company assets and maintain confidentiality.
- Support co-workers and work towards common goals.
- Comply with quality assurance expectations and standards.
- Perform physical tasks such as lifting objects up to 25 pounds.
- Stand, sit, or walk for extended periods.
- Welcome and acknowledge guests according to company standards.
- Communicate clearly and professionally, and answer telephones with proper etiquette.
- Maintain awareness of undesirable persons on property.
- Perform other reasonable job duties as requested by Manager.
Requirements
- Ability to operate telephone switchboard station.
- Ability to run daily reports and identify special requests.
- Ability to review shift logs and document information.
- Ability to process all payment types.
- Ability to count and secure bank.
- Ability to complete end-of-day activities.
- Ability to follow all company and safety and security policies and procedures.
- Ability to report any maintenance problems, safety hazards, accidents, or injuries.
- Ability to complete safety training and certifications.
- Ability to maintain uniform and personal appearance clean and professional.
- Ability to maintain confidentiality of proprietary information.
- Ability to protect company assets.
- Ability to support all co-workers and treat them with dignity and respect.
- Ability to support team to reach common goals.
- Ability to comply with quality assurance expectations and standards.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
- Ability to welcome and acknowledge all guests according to company standards.
- Ability to speak with others using clear and professional language.
- Ability to answer telephones using appropriate etiquette.
- Ability to maintain awareness of undesirable persons on property premises.
- Ability to perform other reasonable job duties as requested by Manager.
Skills
- Computer systems operation
- Guest service
- Payment processing
- Telephone operation
- Report generation
- Cash handling
- Night audit procedures
- Safety and security protocols
- Professional communication
- Etiquette
