Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Oversees the company's billing, collections, and customer account management functions to ensure timely, accurate, and efficient revenue processing. Leads the A/R team, setting clear expectations, delegating responsibilities, and implementing process improvements that enhance customer service and collection performance. Ensures accurate invoicing, proactive follow-up on outstanding receivables, and effective resolution of billing discrepancies.

Responsibilities

Supervise the A/R team and provide clear guidance and direction.
Organize, evaluate, and adjust team responsibilities to ensure timely billing and effective collection.
Continuously identify and implement process improvements to enhance customer service and A/R performance.
Delegate tactical tasks appropriately to increase efficiency.
Identify any gaps within the team and prepare solutions to close and fix these gaps.
Oversee timely and accurate customer invoices.
Ensure consistent and proactive follow-up on outstanding receivables.
Coordinate with field management and other internal teams to resolve billing discrepancies or disputes.
Monitor and report on A/R aging, cash flow projections, and collection metrics.
Serve as a point of contact for customer inquiries related to invoices, statements, and payments.
Communicate with vendors to resolve discrepancies and ensure payment.
Build and maintain strong relationships with customer contacts.
Crosstrain in A/P, Payroll, and General Ledger processes to ensure a high level of team support.
Participate in department and/or company-wide team building exercises or activities.
Coordinate with office and accounting team members to provide coverage during absences.
Perform other accounting or administrative duties as assigned.
Collaborate with direct and indirect reports to design employee development plans.
Ensure development of all accounting staff so every task has at least one, and ideally multiple, capable backups.
Assess personal developmental needs and collaborate with Accounting Managers to incorporate goals into a professional development plan.
Identify and prepare high-potential employees for succession planning and advancement opportunities.
Interview and hire prospective employees as needed.
Oversee training for new team members.
Monitor job performance of team members and complete timely performance evaluations.
Provide coaching, counseling, and guidance to team members.
Pre-plan and identify methods to eliminate hazards daily by work task.
Execute skill in observing habits and hazards of others and bringing it to their attention.
Uphold safety as the most important goal of our company.
Support the goal of achieving zero accidents.
Promote and encourage open communication regarding all safety concerns, suggestions, improvements, and PPE needed.
Obtain safety training as expected by all company personnel.

Requirements

High School Diploma (or equivalent) required.
5 years experience in A/R, administrative support, and bookkeeping required.
3-5 years experience managing and directing the work of others required.
Positive safety attitude and personal integrity are non-negotiable.
Ability to keep personnel information strictly confidential.

Skills

Strong verbal and written communication skills.
Strong customer service skills.
Ability to reason and think logically in problem-solving situations.
Ability to multi-task and prioritize various daily responsibilities.
Highly detail-oriented with a strong ability to multitask and prioritize responsibilities.

Location

Office environment

Work Type

Full-time

Experience Level

Manager
3-5 years managing and directing the work of others

Education Level

High School Diploma
Higher education (or relevant professional training) preferred

About the Company

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication