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About the Role

The Managing Director is an experienced, detail-oriented business executive responsible for creating and executing comprehensive account plans to launch innovative services with a strong focus on value, customer service, and compliance. This role fosters a culture of care and success, emphasizing physical and emotional safety, while gaining a deep understanding of both client and BGIS financial details. The position involves developing client-focused strategies, anticipating needs, analyzing account data for risks and opportunities, and overseeing high-performing teams that prioritize people engagement and development.

Responsibilities

Responsible for the leadership of a team that includes all facets of People and Culture (Talent Acquisition, Development, Compensation, Retention) – of various roles and functional areas ensuring their success
Build and organize for the optimal integrated construct that is most effective in delivering client services
Accountable for the engagement, inclusion and management of all employees regardless of their functional area
Accountable for strategic account management and meeting business goals for both the client and BGIS
Continuously engages clients in discussions to understand and anticipate needs and identify additional services. Recommends and sells pull-through of additional services
Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s)
Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved
Acts as the focal point of escalation for issues pertaining to the assigned account(s)
Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance
Collaborates with relevant internal contributors to achieve client satisfaction and growth objectives
Provides quarterly value reporting to substantiate value creation to clients
Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio
Overall ownership for ensuring all client obligations are delivered and that all operational and financial metrics are achieved
Accountable for ensuring that the manner in which the work is delivered complies with all requirements including but not limited to environmental, health and safety, and building standard requirements
Collaborates with relevant Contributors and leads the account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to the client.
Interprets key business risks and plans for mitigation
Ownership and accountability for achieving financial targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements
Directs the account team and collaborates with relevant contributors in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains. Directs the implementation of related enhancements for the account
Directs the development, consolidation, implementation and management of budget for the account
Collaborates with all enterprise groups - product line leaders to ensure financial and operational targets and shared services groups to drive operational support for service delivery
Accountable understanding and responding to client needs with presenting BGIS Solutions
Collaborates with relevant contributors to support client needs and requirements by presenting various BGIS solution.
Is an Brand Ambassador for BGIS Services to support growth and expansion of services that matter most to our Client.
Contributes to proposal development, actively attends relevant events in order to establish market presence and contribute to brand awareness, networks to maintain awareness of BGIS capabilities

Requirements

University degree in business administration. MBA would be considered an asset
10 year plus Real Estate business portfolio management of various functional areas and account management work experience
Exhibits a very high degree of professional maturity - comfort and maintains composure with audiences at all levels including those at the executive management position level.
Highly detailed oriented, who can manage through large volumes of information and administer accordingly
Strong negotiating and influencing to achieve desired outcomes at all levels – including executives
Adept at tailoring communication style and delivery to different audiences, and using effective listening skills to gain clarification from others
Quickly adapting to new, different or changing requirements, quickly grasps new concepts, adapts and reflects on lessons learned.
A very high degree of comfort with ambiguity.
Exceptionally adept at analyzing, evaluating and defining problems and challenges, identifying alternatives and making timely decisions
Possesses a continuous improvement and quality mindset along with an exceptional desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client

Skills

Understanding / Interpreting and or Developing: Financial Information and general budget management
Understanding / Interpreting and or Developing: Strategic Account management Plans and detail
Understanding / Interpreting and or Developing: Contract Interpretation of Terms and Conditions
Understanding / Interpreting and or Developing: Data from various sources – example - dashboards
Understanding / Interpreting and or Developing: Utilizing Excel, creating spreadsheets and presenting to executive leaders
Understanding / Interpreting and or Developing: Creating PowerPoint presentations and delivering on them to various stakeholders

Location

Global

Work Type

Full-time

Experience Level

10+ years

Education Level

University degree in business administration
MBA

About the Company

BGIS is a leading provider of customized facility management and real estate services.
With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.
Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
BGIS is a global leader in integrated facility management services.
With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients.
Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

Equal Opportunity

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization.
We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS is an equal opportunity employer, and we welcome you to apply for a position with us!
If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.