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About the Role

This role is a structured training opportunity designed to prepare you to become a commissioned Plan Advisor, offering a career launch in consultative sales within the residential real estate industry.

Responsibilities

• Support the House Plans sales team while learning our consultative sales process.
• Review inbound sales inquiries and conduct welcome calls with prospective customers.
• Respond to customer inquiries via phone, email, and chat.
• Place outbound calls to Marketing Qualified Leads (MQLs) with the goal of converting them into Sales Qualified Leads (SQLs).
• Follow up with builders and customers responding to marketing campaigns.
• Educate customers on home plans, customization options, and the home planning process.
• Promote and sell house plans and modification services.
• Assist customers throughout the buying journey and provide post-sale support.
• Help prepare and deliver Cost to Build reports.
• Develop expertise across our family of home plan websites and products.
• Maintain accurate customer records and sales activity in Salesforce CRM.
• Collaborate closely with Sales, Marketing, and Order Fulfillment teams to deliver an exceptional customer experience.
• Participate in ongoing sales coaching, product training, and weekly performance reviews.
• Support experienced Plan Advisors during the initial training period.
• Transition into a commissioned Plan Advisor role to help customers choose and customize home plans.

Requirements

• 2+ years of customer service, inside sales, retail sales, or telesales experience.
• A genuine passion for helping customers and building relationships.
• Strong communication skills, both written and verbal.
• Confidence handling a high volume of customer interactions each day.
• Excellent organization and attention to detail.
• Comfort learning new technology and business systems.
• Experience with CRM software (Salesforce preferred).
• Proficiency with Microsoft Office.
• A positive attitude, coachability, and a desire to continuously improve.
• Eligible to work in Canada.

Skills

• Consultative sales process
• Customer service
• Inside sales
• Retail sales
• Telesales
• Communication (written and verbal)
• Organization
• Attention to detail
• Learning new technology
• CRM software (Salesforce preferred)
• Microsoft Office

Location

• Toronto, Canada

Work Type

• Hybrid
• Full-Time

Experience Level

• 2+ years of customer service, inside sales, retail sales, or telesales experience

Salary/Compensations

• Competitive Salary

Benefits

• 100% paid by Zonda health benefit package
• 100% Company paid Life Insurance coverage
• Paid vacation and general holidays
• Employee Assistance Program (EAP)
• Paid Volunteer Day
• Summer Fridays
• Live Meditation Sessions
• Employee Recognition Platform
• Virtual Wellness Program

About the Company

• Zonda is redefining the future of housing, operating at the center of the residential real estate industry.
• We help builders, developers, lenders, manufacturers, and consumers make smarter decisions through data, technology, and trusted expertise.
• Our House Plans division operates the world's largest online marketplace for home plans, connecting customers with expertly designed home plans and customization services.

Equal Opportunity

• Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging.
• We are interested in every qualified candidate who is eligible to work in Canada.