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About the Role
The Shelter Shift Supervisor plays a key leadership role in maintaining a safe, structured, and supportive residential environment for individuals working toward greater stability and independence. This position provides daily supervision and direction to Residential Aide staff, supports effective shift operations, and responds to client needs and crisis situations with professionalism, sound judgment, and compassion. Working closely with case managers and other program staff, the Shelter Supervisor helps connect clients with essential healthcare, mental health, housing, and community-based services throughout New York State.
Responsibilities
- Oversee and assign job tasks to Residential Aide staff.
- Assist residential aides with daily activities, as well as intervening in crisis management.
- Assist case managers in helping clients identify appropriate programs such as healthcare, mental health, and housing services within NYS.
- Attend staff meetings, case conferences, and required training, in accordance with program guidelines.
- Establish and maintain client files in accordance with internal, local, state, and federal requirements and enter data in computerized systems.
- Assist with quality assurance quarterly reports (i.e., fire drills, in-service training, safety inspections, satisfaction surveys, building and vehicle reports, etc.).
- Other duties as assigned within job scope.
Requirements
- Minimum two years’ experience working in social service.
- Bilingual in Spanish, preferred.
Skills
- Ethical Practices
- Judgment
- Rapport Building
- Emotional Intelligence
- Empathy
- Professional Boundaries
- Global and Cultural Awareness
- Critical Evaluation
- Problem Solving
- Decision Making
- Communication
- Teamwork
- Crisis Management
- Technical Capacity
Location
- Jamaica, NY 11434
Work Type
- Full Time
- Evening Shift
Experience Level
- Minimum two years’ experience working in social service.
Education Level
- High School diploma
Salary/Compensations
- $22.00 - $26.00 Hourly
Benefits
- 100% employer-paid medical insurance for all eligible employees and their dependents
- 10 Paid Holidays
- Paid vacation, sick time, personal, and wellness time
- Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
- Pet insurance, legal support, and other supplemental insurance
- A generous tuition reimbursement program
- 403(b) retirement plan
About the Company
- Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery.
- We provide treatment, housing, and support services for our clients and their families.
- Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.
- By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.