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About the Role

McCarthy Tétrault is seeking a Manager, Legal Support Services to lead legal support operations, talent management, stakeholder engagement, and administrative functions in our Toronto office. This role is crucial for maintaining operational excellence and fostering a collaborative work environment within a leading Canadian law firm.

Responsibilities

• Determine requirements for effective production and processing of legal assistant work, ensuring trained staff meet practice area needs.
• Propose, implement, and maintain Legal Assistant resources, including hiring, team recommendations, and feedback.
• Ensure development of direct reports to foster strong co-operative work units through skill assessment and training.
• Manage absences and vacations to ensure adequate coverage, and record information.
• Authorize overtime requests.
• Coach employees to be accountable for their work and aligned with Firm objectives, culture, and values.
• Manage staff in a hybrid work environment.
• Educate Legal Assistants and Lawyers on success factors and the McCarthy Engage program.
• Facilitate review conversations with Lawyers.
• Consult with HR prior to initiating formal disciplinary procedures to ensure adherence to policy and law.
• Lead team-building events and mobilize employees for projects and meetings.
• Organize team meetings with Legal Assistants for brainstorming and engagement.
• Coordinate follow-up on new hire technical training.
• Provide leadership and expertise for Human Resources and Legal Support Services functions.
• Lead the performance management process, including setting objectives and providing feedback.
• Collect feedback from clients (Lawyers).
• Recommend annual salary increases for direct reports.
• Coach for performance and professional development to meet Firm standards.
• Act as primary liaison between Lawyers, Legal Assistants, Supervisors, and Management.
• Manage concerns within Lawyer/Legal Assistant teams.
• Influence and encourage support for the Legal Support Service model firm-wide.
• Identify problems, seek innovative solutions, and communicate with stakeholders.
• Collaborate with functional groups and regional Managers to support operational needs and improve efficiencies.
• Maintain records and compile statistical reports concerning personnel or services data.
• Analyze data to identify themes and trends, and develop recommendations for change.
• Prepare annual financial and headcount budgets with the Director, Legal Support Services, and monitor/report monthly.

Requirements

• Minimum 10 years of experience.
• At least 3 years managing a large team, ideally in a professional services environment.
• Highly developed problem-solving, conflict management, and negotiation skills.
• Ability to successfully resolve performance and disciplinary issues.
• Ability to develop and deliver creative solutions.
• Excellent analytical and critical thinking skills.
• Demonstrated proficiency in numeracy skills.
• Strong written and oral communication skills.
• Able to communicate effectively with individuals at all levels of the Firm while maintaining composure.
• Intermediate skill level with Office Suite.
• Demonstrated experience in change management.
• Keen interest in continuous process improvement.
• Proven organizational skills and ability to prioritize work in a fast-paced environment on a national platform.
• Ability to develop strong trusting relationships to gain support and achieve results.

Skills

• Legal Assistant Placement and Teams
• Talent Management
• Stakeholder Engagement
• Administrative Functions
• Performance Management
• Change Management
• Process Improvement
• Office Suite

Location

• Toronto

Work Type

• Hybrid

Experience Level

• 10+ years of experience
• 3+ years managing a large team

Education Level

• Post-secondary education in Business Administration, Human Resources or a related field or extensive relevant work experience

Salary/Compensations

• $95,000 - $115,000 annually

Benefits

• Outstanding benefits from day one
• Insurance premiums paid by the Firm
• Wellness and technology reimbursements
• Competitive compensation
• Generous time off
• Day off for your birthday
• Day off to volunteer

About the Company

• McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions.
• Offices in Toronto, Montréal, Québec City, Calgary and Vancouver.
• Recognized as one of Canada’s Top 100 Employers for eleven consecutive years.
• Recognized as one of Canada’s Best Diversity Employers for fourteen consecutive years.
• Culture is guided by The McCarthy Way—a shared approach to working with clients and each other.
• The McCarthy Way is built on four core elements: Excellence, Collaboration, Inclusion, and Innovation.

Equal Opportunity

• McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment.
• Please notify us if you require accommodation at any time during the recruitment process.