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About the Role

The Inside Sales Representative supports the day-to-day operations of the Customer Service team by promoting sales, obtaining orders, and providing service to customers. This role involves developing solutions to meet customer needs through product and application knowledge, managing projects, and resolving customer and order issues.

Responsibilities

• Receives and enters orders accurately and timely.
• Optimizes margin and service through efficient use of cross-docking, transfers, and drop-ship.
• Provides price quotes and creates bills of materials from take-offs.
• Manages projects.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures vendor pricing, coordinates, and expedites deliveries.
• Processes returns to maximize value.
• Utilizes and develops product and application knowledge to meet customer needs.
• Provides value through sourcing of material.
• Enhances relationships with customers and suppliers through communication.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with and provides training as needed.
• Attends sales and product meetings, trade shows, and technical training programs.
• May input TCCM cost savings documentation.
• Participates in and advises sales management on marketing plans and strategies.
• Performs other duties as assigned.

Requirements

• Associate's business/trade degree preferred or equivalent work experience.
• 3+ years of prior customer service, city desk, or sales experience.
• 3+ years of prior electrical distribution experience preferred.
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.
• Employees must be able to perform essential job duties with or without reasonable accommodation.

Skills

• Excellent customer service skills (competent, accurate, responsive, engaged).
• Excellent interpersonal, written, and verbal communication skills.
• Reading skills.
• Ability to effectively plan and organize.

Location

• Fargo, ND
• Any Border States location

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• Associate's degree preferred

Salary/Compensations

• $23.50 per hour to $34.25 per hour

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon achievement of branch and company goals

About the Company

• Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states.
• The company is 100% employee-owned, empowering employees to make decisions and receive rewards.
• Border States is one of the largest independent electrical distributors in the United States, serving the construction, industrial, and utility industries.
• The company practices open-book management and empowers employee-owners to be innovative and decisive.
• Border States focuses on adding value to everything they do and meeting diverse customer needs.
• Our Purpose: We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
• Service Philosophy: We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
• Service Standards: Border States employee-owners are competent, accurate, responsive, and engaged.

Equal Opportunity

• Border States is an equal opportunity employer and values the diversity of all of its employee-owners.
• Drug Free/Smoke Free workplace.
• Employment may be contingent on successful completion of pre-employment screenings including criminal background check, Motor Vehicle Record (MVR) check, and drug testing, as applicable.