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About the Role

The Body Shop Manager is seeking a Customer Service Representative (CSR) to join the Collision Center team. This role focuses on ensuring excellent customer service standards, addressing inquiries, and maintaining high customer satisfaction through problem-solving and effective communication.

Responsibilities

• Be respectful to customers.
• Respond promptly to customer inquiries.
• Communicate with customers through multiple channels.
• Acknowledge and resolve customer complaints.
• Keep records of customer interactions, transactions, comments, and complaints.
• Perform other responsibilities as assigned.

Requirements

• Remain calm in stressful or emotional situations.
• Be comfortable using computers.
• Assist customers through chat and email support.
• Possess 3+ years of experience in customer support.
• Be at least 18 years of age.
• Hold a valid license in the state of residence.

Location

• Utica, NY

Work Type

• Onsite
• Full-time

Experience Level

• 3+ years of customer support experience

Education Level

• High school graduate or equivalent

Salary/Compensations

• $16.00-$20.00 per hour

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays and PTO
• Paid Family Leave
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About the Company

• Carbone Collision is part of L0765 Carbone Body Shop, a dealership within the Lithia network.

Equal Opportunity

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• We are a drug-free workplace.