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About the Role
Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.
Responsibilities
- Answers 200-300 calls per day in a fast-paced environment.
- Schedules and changes patient appointments using multiple software systems.
- Communicates with the scheduling team to ensure timely call handling.
- Takes messages for staff.
- Assesses patient needs to prioritize and schedule appointments, communicating with physician and/or their teams as needed.
- Performs administrative support as needed.
Requirements
- Fluent bilingual in Spanish.
- Experienced with multi-line phone systems.
- Experience with medical scheduling in a fast-paced environment.
- Ability to stand and walk for prolonged periods, with some sitting.
- Ability to use hands to finger, handle, and feel objects or controls.
- Ability to reach with hands and arms.
- Ability to stoop, kneel, bend, crouch, and lift up to 40 pounds on occasion.
- Specific vision abilities required include viewing multiple computer screens, close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
- Constant viewing of images and operation of computer devices.
Skills
- Multi-line phone system operation
- Medical scheduling
- Patient communication
- Administrative support
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Medical scheduling experience
- Multi-line phone system experience
Salary/Compensations
- Hourly pay, eligible for overtime
About the Company
- Austin Retina Associates is a medical practice specializing in retina care.