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About the Role

Wolters Kluwer is seeking an experienced IT Security Manager to join the Customer Trust & Assurance team. This role will serve as a security partner to sales and business development, lead customer engagement on security, privacy, and compliance, and translate technical posture into credible narratives to build confidence and enable growth.

Responsibilities

• Scale and build upon existing programs including the customer trust center, providing customers with self-service access to relevant security, privacy and compliance information.
• Act as a trusted technical and security advisor, engaging customer security teams and IT leaders to align on their cybersecurity & Business needs.
• Serve as internal subject matter expert on security for the GTM team, supporting sales and account managers in client facing discussions and presentations.
• Oversee and guide various internal teams to address customers' security, compliance, and privacy needs, including leading the handling of questionnaires, audits, and calls with customers and prospects.
• Represent the company externally in security and technology conversations, shaping best practices and positioning our solutions as industry-leading.
• Bridge the gap between technical value and business outcomes, aligning security messaging with sales and marketing strategies to drive adoption of our products.
• Work closely with the engineering, legal, risk, cyber, and compliance teams to ensure our security responses are accurate and reflect our latest technical and regulatory standing.
• Maintain and update a knowledge base of our security posture, including security policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation.
• Identify trends in customer security inquiries to help improve our documentation and proactive communication strategies.
• Support third-party risk and due diligence processes, helping customers efficiently evaluate our security posture.
• Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap.
• Develop and standardize security sales playbooks, equipping sales teams with messaging, objection handling, and case studies.
• Attain subject matter expert (SME)-level knowledge of the features and functionalities of Wolters Kluwer products and infrastructure.
• Lead the education and training of the sales organization on Wolters Kluwer’s security, compliance, and privacy posture.
• Mentor and guide junior team members in developing their expertise.
• Lead the review of security clauses in contracts and provide expert advice on Wolters Kluwer’s security, compliance, and privacy measures.
• Take a leadership role in supporting customer compliance audits by providing necessary documentation, evidence, answering auditor questions, and ensuring that all security, compliance, and privacy measures are thoroughly documented and adhered to.
• Coordinate with relevant teams to ensure audit readiness.

Requirements

• Bachelors degree in computer science, information security, management information systems or similar.
• At least 10+ years of progressive experience in cybersecurity or information security, with broad, horizontal exposure across multiple security domains.
• Experience in customer facing roles (minimum 5 years) acting as a trusted advisor to senior security, IT, or business stakeholders.
• Strong understanding of cybersecurity principles, data protection, privacy, and compliance, including hands on familiarity with areas such as access control, encryption, network security, identity and access management, and incident response.
• Strong understanding of major security and regulatory frameworks including NIST CSF, NIST 800 53, SOC 2, ISO 27001, DORA, GDPR, and related risk assessment and internal control methodologies.
• Demonstrated success supporting and leading internal and external audits and certifications.
• Excellent written and verbal communication skills, with the ability to translate complex technical and regulatory concepts into clear, concise, and professional messaging for both technical and non technical audiences.
• Proven ability to influence, collaborate, and build strong relationships with cross functional teams, senior leadership, customers, regulators, and external stakeholders.
• Demonstrated leadership and people management skills, including the ability to mentor, motivate, and develop team members.
• Strong cross functional mindset with experience working closely with engineering, legal, compliance, risk, and sales teams.
• Highly analytical with strong problem solving skills, attention to detail, and the ability to interpret regulatory requirements and assess their impact on business objectives.
• Proven capability to manage multiple initiatives simultaneously, meet deadlines, and drive continuous improvement.
• Experience leading or contributing to security, compliance, or trust related programs, with solid project and program management skills to plan, prioritize, and execute initiatives effectively.
• Experience in developing and implementing scalable Customer Trust Programs.
• Strong business acumen and the ability to translate complex technical concepts into business value.
• Professional certifications such as CISSP, CISM, AIGP, AAISM, or equivalent.
• Experience with cloud services and cloud technologies (e.g. AWS and Microsoft Azure).

Skills

• Cybersecurity
• Information Security
• Customer Trust
• Assurance
• Security
• Privacy
• Compliance
• Sales
• Business Development
• Questionnaires
• Assessments
• Audits
• Access Control
• Encryption
• Network Security
• Identity and Access Management
• Incident Response
• NIST CSF
• NIST 800 53
• SOC 2
• ISO 27001
• DORA
• GDPR
• Risk Assessment
• Internal Control Methodologies
• Communication
• Influence
• Leadership
• Collaboration
• Problem Solving
• Program Management
• Project Management
• Cloud Services
• AWS
• Microsoft Azure

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 10+ years of progressive experience in cybersecurity or information security
• Minimum 5 years of customer facing experience

Education Level

• Bachelors degree in computer science, information security, management information systems or similar

Salary/Compensations

• $118,300.00 - $207,400.00 USD

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

About the Company

• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.

Equal Opportunity

• To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
• Our interview process is designed to assess your individual skills, experiences, and communication style.
• We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
• To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
• Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.