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About the Role

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time during first shift.

Responsibilities

• Support the Customer Service Supervisor with departmental goals and objectives, including training and monitoring staff.
• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

Requirements

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment
• This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Skills

• Typing proficiency (at least 35wpm)
• 10-key proficiency
• Communication skills

Location

• Remote

Work Type

• Full-time
• First shift

Experience Level

• 1 year of experience

Education Level

• High School Diploma or equivalent

Benefits

• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• 401(k) plus a company match

About the Company

• Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.
• At Sonic Healthcare USA, we emphasize teamwork and innovation.
• Check out our job openings and advance your career with a company that values its team members!
• Multi-tasking is your middle name.
• You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued.
• You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Equal Opportunity

• Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.
• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.