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About the Role

Develops, designs, and delivers targeted training programs tailored for specific positions to ensure team members have the necessary tools and knowledge for performance expectations and patient care. Collaborates with field leaders to create and refine training materials and promote business initiatives.

Responsibilities

• Develop and/or improve content using a variety of modalities, including video, simulation, in-person learning, live virtual learning, and web-based.
• Design and deliver training for all team members, ensuring content is role-specific and aligned with organizational goals.
• Maintain the accuracy and consistency of training materials by seeking prior approval for changes or new content from SME, ELT, and Legal.
• Facilitate specialized VILT sessions such as DOT BAT, Urine Collection, DOT guidelines, EPS, Spirometry, POC testing, OSHA compliance, QA protocols, and other management-requested topics.
• Evaluate learner performance by monitoring behaviors and identifying issues such as poor attitude, skill gaps, attendance challenges, or training difficulties, and communicate findings to clinical field trainers, Multi-Site Managers, and Human Resources.
• Assist with project management tasks, including building and updating detailed project plans.
• Assess current training and data to recommend new trainings, updates, development tools, and applications.
• Support department goals and priorities by tracking training records, reporting on program progress, and coordinating logistics for VILT sessions.

Requirements

• Proven ability to work independently and collaboratively within a team environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.
• Knowledge of adult learning theory and principles.
• Proficiency in developing, designing, and editing instructional materials.
• Skilled in organizing, prioritizing, and managing multiple tasks effectively.
• Demonstrated ability to deliver engaging, impactful educational content.
• Detail-oriented and highly organized, with strong attention to detail, ensuring accuracy in content and logistics.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Skills

• Articulate Storyline/Rise
• Camtasia
• Microsoft Office/PowerPoint
• Articulate RISE 360
• Storyline
• Adobe Photoshop
• Illustrator
• InDesign
• Vyond
• Camtasia
• Monday.com
• Smartsheet
• Microsoft Office Suite
• Outlook
• Word
• Excel
• OneNote
• PowerPoint
• SharePoint

Location

• Remote

Work Type

• Full-time

Experience Level

• Experience in instructional design, learning and development (L&D), and training facilitation

Salary/Compensations

• Starting at $75,000 + DOE

About the Company

• At WellNow Urgent Care, we are dedicated to delivering quality healthcare to our Urgent Care patients and Occupational Health clients.
• WellNow has over 150 locations across New York, Illinois, Indiana, Michigan, Pennsylvania, and we are continuing to grow!
• WellNow is part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health.
• TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet.

Equal Opportunity

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