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About the Role
This position will work directly with City-owned Shelters and Service Providers/Operators and be expected to provide support to Shelter Operations.
Responsibilities
- Develops and implements a variety of programs, projects and activities.
- Coordinates with existing organizations to address community economic or social service needs.
- Conducts needs assessments and meets with community residents, leaders, and community groups to identify needs and available resources.
- Collaborates with other organizations to plan and develop programs and activities or improve coordination of existing services.
- Research funding sources, develops short- and long-range plans, and compiles informational reports.
- Serves as City representative before community groups, businesses, and/or the media.
- Recruits, trains, and supervises volunteers.
- Assists in the development and monitoring of project and/or program budgets.
- Assists in the development of short- and long-range plans.
- Assists in the development and implementation of operating policies and procedures.
- Ensures compliance with City and other regulatory agency requirements and policies.
- May provide leadership, work assignments, evaluation, training, and guidance to others.
- Work directly with the Homeless Management Information System for data analysis and reports.
- Work directly with the City Shelter service providers, provide guidance and training and be direct liaison for shelters and HSO.
- Assess performance of shelters for outcomes and efficiency.
Requirements
- Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a field related to the job.
- Experience may substitute for education up to a maximum of four (4) years.
- Three years of experience working in the homeless services field.
- Advanced experience working with Homeless Information Management Systems (HMIS) data and reporting for tracking, analysis and performance.
- Experience working with diverse populations.
- Ability to travel to multiple worksites.
- This position may require a skills assessment.
- This position will require a pre-employment Criminal Background Investigation (CBI).
Skills
- Knowledge of applicable processes, techniques, and methods.
- Knowledge of City practice, policy, and procedures.
- Skill in handling conflict and uncertain situations.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Skill in conducting presentations on behalf of a public entity.
- Ability to establish and maintain effective communication and working relationships with City employees and the public.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to train others.
Location
- One Texas Center, 505 Barton Spring Road, Austin, TX 78704, Ste. 400
Work Type
- Hybrid Work Environment
- Remote work/telework options may be available
- minimum of 40% per week in-office standard
- Evenings and weekends may be required on occasion
- work up to 60% remotely
- Onsite
Experience Level
- Three (3) years of experience in a field related to the job
- Experience may substitute for education up to a maximum of four (4) years
- Three years of experience working in the homeless services field
- Advanced experience working with Homeless Information Management Systems (HMIS) data and reporting for tracking, analysis and performance
Education Level
- Bachelor’s degree from an accredited college or university with major course work in a field related to the job
Salary/Compensations
- $52,550-$61,870
Benefits
- Education assistance is available through our tuition reimbursement program.
- low cost medical, dental, vision
- paid leave time
- a highly competitive retirement plan
- training opportunities
About the Company
- Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately.
- Our vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive.
- Our teams ensure that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing.
- Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact.
- At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
- As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
- Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Equal Opportunity
- The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
- In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
- City of Austin is committed to compliance with the Americans with Disabilities Act.