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About the Role

Managing the customer service functions, including cash, cashiers and merchandising, to deliver health, beauty and convenience services in your community with the customer at the centre of everything you do.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented
• Manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Requirements

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction
• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies

Work Type

• full-time

Salary/Compensations

• $17.15 - $19.15 per hour

Benefits

• Purchase discount program
• Flexible and varied schedules
• Competitive pay
• Online learning through Academy

About the Company

• Locally owned and operated store.
• Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.
• Compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Equal Opportunity

• Accommodation is available upon request for applicants and colleagues with disabilities.