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Greet and communicate cordially with guests, promptly and professionally, checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately, and efficiently post all charges.
Manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
Review reservations with special requests and block rooms accordingly.
Understand hotel rates, discounts, and how to handle each.
Take same-day reservations accurately and efficiently (in approximately 2 minutes).
Follow cancellation and relocation procedures when necessary.

High work ethic and self-initiative.
Ability to work varying schedules, including nights, weekends, and holidays.
Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read from a computer screen and printed materials, including close visual focus for extended periods and color differentiation.
Ability to hear and participate in conversations and meetings, use phone and/or headset.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Front Desk Agent at Remington Hospitality

Front Desk Agent