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About the Role
As a Sales Lead, you will be responsible for providing a welcoming space and remarkable experience to every member and first-time guest. This role is well suited for someone who is goal-oriented and self-driven in a fast-paced, fun, and vibrant work environment.
Responsibilities
- Manages the lead funnel: following up with prospects, booking their first class, and providing an exceptional first-time guest experience.
- Provides membership details based on Group Fitness Coaches’ prescription.
- Meets and exceeds Key Performance Indicators, including generating leads, booking appointments, membership/pack sales, and additional revenue drivers.
- Answers member questions in a timely manner and navigates concerns appropriately.
- Maintains brand compliance through following all OTF systems and procedures.
- Keeps the front desk organized and prioritizes tasks.
- Welcomes members by name and takes accurate class attendance.
- Creates memorable member moments daily by celebrating birthdays, anniversaries, and milestones.
- Stays informed on all studio happenings: promotions, challenges, events, and corporate initiatives.
- Works independently and takes ownership of individual contributions to studio and team success.
- Assists with keeping the studio clean and organized.
Requirements
- 2 years customer service experience preferred.
- 1-3 years sales experience preferred.
- CPR/AED Certified or willing to obtain certification within 30 days of hire.
- Comfortable working with new technology, smart phones, and computers.
- Possesses a growth mindset and a passion for helping others.
- Strong work ethic, operates with integrity, and maintains a professional demeanor.
- Excellent verbal and written communication skills.
- Ability to multi-task and manage member questions or concerns.
Skills
- Customer service
- Sales
- CPR/AED
- Technology proficiency
- Communication skills
- Multi-tasking
Work Type
- Full-time
Experience Level
- 1-3 years sales experience preferred
- 2 years customer service experience preferred
Salary/Compensations
- Hourly, Individual commission
- Competitive salary
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Holiday Pay
- Staff Rewards
- Fitness certification discounts
- Retail employee discounts
- Workout for free at any of our Orangetheory locations
- Employee Plus One Membership Discount
- Great company culture
- Staff workouts
- Annual Holiday Party
- Quarterly workshops for on-going development
About the Company
- Thrive Venture Group was founded in January of 2023 and operates 36 Orangetheory Fitness studios across Arkansas, Ohio, Tennessee, and West Virginia.
- Thrive is comprised of deeply passionate people, led by franchisees who have been with the brand since 2014, on a mission to educate and empower people to be their best selves.
- Thrive actively partners with Orangetheory Fitness Corporate and is often sought out to pilot new brand initiatives and provide field-level feedback.
- Orangetheory Fitness Vision: To be the trusted global leader of innovative heart rate-based interval training.
- Orangetheory Fitness Values: Passion, Integrity, Accountability, Innovation, Community.