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About the Role

Provide first-level technical support for networks and a range of IT hardware, including computers, printers, mobile devices, security cameras, and key management systems. Support MS Office 365, manage Outlook Web Access user support and setup, administer remote VPN access, and maintain an accurate IT asset management inventory. Install, configure, customize, and maintain application and system software and computer hardware, coordinate user training, and assist with assigned cybersecurity tasks and processes. Cultivate positive working relationships with colleagues, departmental users, and vendors through exceptional customer service.

Responsibilities

Monitor, operate and enhance moderately complex computers with different and distinct platforms to ensure proper functioning, and recommend solutions to correct malfunctions.
Maintain and document scripts and procedures used to enhance existing desktop computer functions.
Provide problem determination and technical assistance to users; escalate and coordinate problem resolution activities; perform help desk functions.
Administer remote logins system securities, data transfers, and other remote activities.
Retrieve and download/upload data; assist with the transition of data/operations between systems; may provide on-site technical support for information technology equipment.
Research, analyze and test application or system software for compatibility and capability to specific job applications and assignments; may recommend hardware and software purchases.
Ensure the accuracy of computer reports and data integrity.
Maintain information technology materials and supply inventories; reconcile discrepancies of service and payments.
Prepare specifications, may need to request procurement quotations from vendors.
Compile, tabulate and generate reports; document procedures and programs; may develop written help materials.
Perform and monitor scheduled job executions, including system and application backups and archiving tasks, on multiple, distinctive platforms; maintain system backups and control records; assist in the maintenance of files and libraries; create logical directory structure; may be responsible for retention and storage of databases; perform routine tape management functions.
Provide technical oversight to subordinate clerical or trainee operations support staff.

Requirements

Requires an associate degree in computer science or a closely related field from an accredited college or university, or its equivalent in terms of total course credits/units earned.
One (1) year of experience performing analysis, installation and technical support in a network environment.
Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years).
Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.
Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Skills

MS Office 365 support
Outlook Web Access user support and setup
Remote VPN access administration
IT asset management
Customer service
Network support
IT hardware support
Computer support
Printer support
Mobile device support
Security camera support
Key management systems support
Application software installation, configuration, customization, and maintenance
System software installation, configuration, customization, and maintenance
Computer hardware installation, configuration, customization, and maintenance
User training coordination
Cybersecurity tasks and processes assistance
Problem determination
Technical assistance
Help desk functions
Remote login system security administration
Data transfer administration
Data retrieval and download/upload
Data/operations transition between systems
On-site technical support
Application software research, analysis, and testing
System software research, analysis, and testing
Hardware and software purchase recommendations
Computer report accuracy
Data integrity
Information technology materials and supply inventory maintenance
Service and payment reconciliation
Specification preparation
Procurement quotation requests
Report compilation, tabulation, and generation
Procedure documentation
Program documentation
Help material development
Scheduled job execution monitoring
System backups
Application backups
Archiving tasks
System backup maintenance
Control record maintenance
File and library maintenance
Logical directory structure creation
Database retention and storage
Routine tape management functions

Location

San Francisco

Work Type

Temporary-Exempt
Full-time

Experience Level

Journey level

Education Level

Associate degree in computer science or a closely related field
Equivalent course credits/units
One-year State (DAS) Information Technology apprenticeship program

Salary/Compensations

$90,090 - $111,696 annually

Benefits

Employee Benefits Overview

About the Company

San Francisco Public Works has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees.
The department operates around the clock, touching every neighborhood in San Francisco.
The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront of addressing some of San Francisco’s biggest challenges.
With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.
Please visit the “About Us” section of our website at https://www.sfpublicworks.org to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.