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About the Role
Redefine the automotive service experience by blending VIP-level customer service with high-impact sales results. Seek sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. Build trust, uncover needs, and secure appointments while maximizing upsell and cross-sell opportunities.
Responsibilities
- Convert inbound and outbound calls into confirmed vehicle service appointments.
- Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
- Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
- Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
- Communicate clearly with customers about services, timelines, and costs.
- Use CRM to track leads, schedule appointments, and document all customer interactions.
- Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.
Requirements
- Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
- Strong phone presence with experience handling high call volumes (75–100+ calls/day).
- Ability to influence and close without being pushy—consultative, trust-based selling.
- Skilled at meeting or exceeding sales and service KPIs.
- Proficiency with CRM tools and strong organizational skills.
- Fast and accurate typing (40+ WPM).
- Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.
- Must reside in the following states: Arizona, California, Florida, Indiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Carolina, South Carolina, or Texas.
Skills
- Sales Development
- Call Center
- Inside Sales
- Customer Service
- Sales
- CRM
- Typing (40+ WPM)
Location
- Arizona
- California
- Florida
- Indiana
- Michigan
- Minnesota
- Missouri
- Nebraska
- Nevada
- North Carolina
- South Carolina
- Texas
Work Type
- Fully Remote
Experience Level
- Sales Development / Call Center / Inside Sales experience
Salary/Compensations
- Hourly + Commission + Bonuses (OTE: $100,000)
Benefits
- PTO + 6 paid holidays annually
- Medical, Dental, and Vision Insurance
- 401(k) with 4% employer match
- Employee referral program
About the Company
- Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience.
- Our mission is simple: make auto care a stress-free, trustworthy experience for everyone.
- Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!