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About the Role

Twin Pines Management is a fast-growing property management firm redefining multifamily living in New York City. This role involves managing assigned portfolios, ensuring proactive property management, aligning operations with client goals, and serving as a key client contact while maintaining a strong on-site presence.

Responsibilities

• Serve as the primary point of contact for clients, ensuring clear and consistent communication regarding property performance, condition, issues, and updates.
• Build and maintain strong client relationships by understanding ownership priorities and aligning operations with client expectations.
• Conduct regular check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives.
• Collaborate with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
• Present property performance updates to clients, including financial results, leasing activity, maintenance trends, and physical asset condition.
• Support client communication with timely responses to questions, concerns, and ad-hoc information requests.
• Ensure property operations align with the client’s business plan and strategic objectives.
• Translate client directives into actionable tasks for on-site and central teams, overseeing execution for consistency and accountability.
• Update clients on the progress of business plan initiatives, including leasing velocity, compliance, maintenance, and capital projects.
• Maintain regular on-site presence to ensure assets are well-maintained, operational standards are met, and communities present appropriately.
• Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations.
• Act as an advocate for the client by proactively identifying and addressing operational, physical, or reputational risks.
• Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments.
• Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance.
• Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement.
• Partner with the Business Analytics/Reporting team to deliver insights and recommendations supporting client objectives and asset performance.
• Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations.
• Develop and maintain standardized operational and client-service processes to ensure consistency and quality across assigned communities.
• Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data.
• Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and client experience.
• Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
• Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.

Requirements

• High School Diploma or equivalent required
• Familiarity with property management software (e.g., Yardi) is a plus
• On-site office and residential community environment
• Regular walking of the property and interaction with residents
• Ability to lift or carry up to 25 pounds occasionally
• Ability to sit or stand for extended periods
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

• Client Relationship Management
• Budgeting
• Reporting
• Communication
• Business Plan Implementation
• Service Quality
• Asset Oversight
• Issue Resolution
• Data Collection
• Performance Reporting
• Standardization
• Process Improvement
• Compliance
• Risk Management

Location

• Upper East Side
• Long Island City

Work Type

• On-site
• Full-time

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $110,000 - $120,000

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Paid Time Off & Holidays
• Commuter Benefits
• Professional Growth & Development
• Mission-Driven Work

About the Company

• Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios.
• We operate some of the city's most complex and impactful assets, that have helped shape neighborhoods.
• Our team works at the intersection of performance, compliance, hospitality, and resident experience.
• We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results.