Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Service Administrator helps maintain the Service database via JDE and other software platforms, keeping records organized and accurate. This role requires strong attention to detail, interdepartmental support and a commitment to data integrity. The Administrator plays a key role in supporting not only the service administration team, but also technicians, sales, and management by ensuring all stakeholders have the information and resources they need.

Responsibilities

Track and follow up on warranty items.
Write quotes for various departments and track approval status with clients.
Support plumbing team administrative requirements, including submission of backflow test reports to applicable municipalities.
Support projects team administrative requirements.
Generate, update, and receive Work Orders and Purchase Orders.
Monitor and manage work order backlog, prioritizing tasks and following up to ensure timely completion.
Prepare completed Work Orders for billing, ensuring all labour, materials, and purchase orders are accurately recorded.
Answer Service and Administration phone lines, field technician correspondence and requests in a timely manner.
Support Service – Dispatch regarding assigned contracts and standard daily dispatching support as necessary.
Backup for Billing Processes.
Perform other related duties as assigned.

Requirements

Secondary school certificate required.
2–3 years of work experience in administration required.
Strong computer skills, including Word, Excel, and Outlook.
Familiarity with the Microsoft Windows operating system.
Ability to communicate clearly and effectively and relate to technicians, customers, and co-worker needs.
Maintain a professional demeanor at all times with fellow employees and customers.
Good attitude and willingness to learn.
Ability to work individually and with a team.

Skills

Knowledge of the HVAC Service or Construction industry preferred.
Knowledge of SharePoint, Teams, and other collaboration tools are an asset.
Previous experience with proven ability to learn ERP applications, i.e. JDE, SAP, etc. preferred.

Location

Southwest Ontario

Work Type

Full-time

Experience Level

2-3 years

Education Level

Secondary school certificate
Completion of college courses or certificate in business administration, accounting, or related field an asset.

Salary/Compensations

$51,250 to $56,375 per year

Benefits

Group insurance benefits
Pension plan
Annual discretionary bonus
Career development programs
Other HR programs

About the Company

Black & McDonald’s Southwest Ontario team is growing!
Committed and collaborative professional looking to contribute to a hard-working, innovative team.

Equal Opportunity

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.