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About the Role

The Account Manager is responsible for managing client relationships, defining project scope, and ensuring alignment of project requirements with internal capabilities for non-strategic and developing accounts. This role is accountable for coordinating all project inputs between the client, Estimating, and Project Management, ensuring that all opportunities are clearly defined, complete, and aligned prior to entering estimating. The Account Manager focuses on scope definition, clarity and communication, ensuring that projects are accurately qualified and prepared for accurate pricing and execution.

Responsibilities

• Lead definition of project scope with clients, ensuring all project inputs are complete, accurate, and presented without bias or influence on cost outcomes.
• Collect and document client budget information to support opportunity qualification and alignment of expectations.
• Qualify opportunities before submission to estimating to ensure alignment with internal capabilities and strategic fit.
• Support account growth initiatives by identifying client needs and coordinating with Account Leadership where expansion opportunities arise.
• Support proposal development in coordination with Estimating and Strategic Accounts, ensuring alignment with scope, client expectations, and internal capabilities.
• Prepare complete estimating intake packages including: Scope description, Deliverables, Timeline expectations, Budget context.
• Coordinate with Estimating to ensure all proposals are based on complete scope, validated cost inputs, and production feasibility.
• Facilitate communication of construction methods and cost-impact options as defined by Estimating and Production.
• Communicate project timelines within quotes based on information provided and validated by Estimating.
• Serve as the primary client contact for project scope, expectations, and coordination, while coordinating with Project Management for execution-related communication and with Strategic Accounts where applicable.
• Develop and maintain strong working relationships for assigned accounts, supporting project execution and client communication, while coordinating with Account Leadership on broader account strategy and growth initiatives.
• Conduct client outreach post projects to gather feedback and identify client needs, coordinating any potential follow-up opportunities with Account Leadership.
• Ensure clear, complete handoff to Project Management to support successful execution.
• Maintain alignment on client expectations throughout the project lifecycle, coordinating closely with Project Management on execution-related communication.
• Coordinate with Project Management on updates, issues, and changes to ensure alignment between client expectations and project execution.
• Own client communication and coordination of change orders in alignment with Estimating, Project Management, and Account Leadership as applicable.
• Ensure all projects are clearly defined, complete, and accurately represented before submission to Estimating.
• Participate in project audits to improve estimating accuracy and pricing framework effectiveness.
• Support internal process improvements and operational efficiency initiatives as directed by the Accounts Director.
• Maintain accurate records of client interactions, project details, and financial transactions.
• Prepare and present regular reports on quote statuses, client satisfaction, and financial performance.

Requirements

• Proven experience in account management, project coordination, or client services within a fabrication, manufacturing, or related environment.
• The ability to understand and communicate solutions, products, and services related to fabrication across various markets.
• Exceptional time management skills and the ability to multitask.
• Excellent customer service skills.
• Possess the technical understanding required to translate client requirements into clear, actionable project scope definitions.
• Ability to communicate effectively to multiple levels of the organization while maintaining a culture of positivity and continuous improvement.
• Strong understanding of all methods of fabrication and the timing it takes to execute.
• The ability to motivate themselves and their team.

Skills

• Account management
• Project coordination
• Client services
• Communication
• Time management
• Multitasking
• Customer service
• Technical understanding
• Fabrication methods
• Team motivation

Location

• Brooklyn, NY

Work Type

• Full-Time

Experience Level

• Proven experience

Salary/Compensations

• $85,000 - $95,000 per year

Benefits

• Percentage stipend for Health, Dental, and Vision Insurance Plans
• Paid Time Off
• Savings Incentive Match Plan for Employees

About the Company

• The Factory NYC is a leading custom fabrication company specializing in innovative solutions for various industries, including events, retail, art, architecture, and related fields.
• We take pride in our dedication to quality, craftsmanship, and customer satisfaction.

Equal Opportunity

• The Factory NYC is an equal opportunity employer.
• We are committed to fostering diversity and creating an inclusive environment for all employees.