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About the Role
As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.
Responsibilities
- Greet guests and provide friendly, helpful service
- Assist with check ins, check outs, room assignments, and reservations
- Answer guest questions and resolve issues promptly
- Operate the front desk system and process payments
- Communicate with housekeeping and other departments
- Maintain the front desk area in a clean and organized manner
- Handle guest requests and escalate concerns when needed
- Provide local information and general hotel assistance
Requirements
- Strong customer service and communication skills
- Friendly, positive, and professional presence
- Comfortable using computers and hotel systems
- Dependable, organized, and able to multitask
- Prior hotel or customer service experience is helpful but not required
- Flexible to work any shifts including holidays and weekends
Skills
- Customer service
- Communication
- Problem solving
- Computer proficiency
- Hotel systems operation
- Multitasking
Location
- CARLE PLACE, NY 11514
Work Type
- Full Time
- Swing Shift
Salary/Compensations
- $17.00 - $18.00 Hourly
Benefits
- Supportive team environment
- Opportunities to grow in front desk and hotel operations
About the Company
- You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.
Equal Opportunity
- EOE