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About the Role
Sierra is partnering with a large and growing number of retailers to transform how they engage their customers. Our AI agents help millions of shoppers and members daily with tasks like order tracking, product discovery, and service booking. This role redefines what an agent can do for a brand's top line by generating revenue through personalized recommendations, cart recovery, and in-store support.
Responsibilities
- Own the Agent Development Life Cycle, from initial scope through conversation design, tooling, evaluation, launch, and continuous iteration.
- Translate business goals into high-performing AI agents and tune them for optimal real-world performance.
- Serve as a trusted strategic advisor to enterprise leaders, understanding their business objectives and shaping AI strategies.
- Partner with customer working teams, run working sessions, troubleshoot issues, and manage builds to launch.
- Surface unmet customer needs to research and platform teams to influence product direction.
Requirements
- Customer obsession with genuine energy for understanding customer businesses and needs.
- Ability to thrive in complex organizations and build trusted relationships.
- Clear, direct, and persuasive communication skills across technical and non-technical audiences.
- Strong analytical and critical-thinking skills for strategic problem-solving in ambiguous environments.
- Adaptability to changing circumstances.
- Comfort engaging with technical concepts, including API documentation, data models, and system architecture.
- Ability to follow engineering tradeoffs in design discussions.
- Proven track record of managing multiple complex, high-visibility projects to successful outcomes.
- Genuine interest in Financial Services and improving end customer experience.
- Experience in financial technology, implementations at financial institutions, or familiarity with financial services security and compliance requirements are a strong plus.
Skills
- AI/LLM agent development and deployment
- Agent tooling
- RAG (Retrieval-Augmented Generation)
- Prompt engineering
- Conversation design
- Product strategy
- Customer relationship management
- Technical aptitude
- Strategic problem-solving
- Communication
- Project management
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Experience Level
- Mid-level
- Senior
Education Level
- Degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
- MBA or comparable experience at the intersection of technology and business.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- Our values are Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook, co-creator of Google Maps) and Clay Bavor (18 years at Google, led Google Labs, AR/VR, Google Lens, Google Workspace).
Equal Opportunity
- We encourage you to apply even if your experience doesn't precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.