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About the Role

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. We invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Responsibilities

• Coordinate the execution of service agreements and repair work.
• Procure labor and materials for work completion within financial standards.
• Interact with customers, Field Technicians, and Service Managers daily.
• Coordinate service resources, dispatching and assigning team members to projects.
• Schedule personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Interact and communicate with Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinate operations interaction with the Parts Department and Acquisition.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate various reports.

Requirements

• Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
• Excellent Customer Service skills, comfortable and effective on the phone.
• Organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Flexibility to work overtime/weekends, as required.

Skills

• Knowledge of Word, Excel, Outlook, and Windows.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Location

• Onsite Monday to Thursday
• Flexible location on Fridays

Work Type

• Full-time
• Hybrid

Experience Level

• 3 years related experience
• 5 years related experience

Education Level

• Certificate/degree from college or technical school
• HS Diploma/GED

Salary/Compensations

• $56,841.66 - $93,100.00

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits including fertility coverage and adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution
• 15 vacation days
• 9 paid holidays
• 3 floating holidays
• Sick leave
• Volunteer leave
• Parental leave
• Educational and training opportunities
• Tuition assistance
• Student debt support

About the Company

• Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation.
• Sustainability is not just how we do business—it is our business.
• Our businesses include Trane® and Thermo King.

Equal Opportunity

• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.