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About the Role

We are seeking a detail-oriented Customer Service Representative to join our team in New Paltz, NY. This role requires strong organizational skills, excellent mathematical abilities, and stellar communication skills.

Responsibilities

• Coordinate with sales, design, production, accounting and external suppliers to address packaging needs, quotes, and orders
• Craft detailed Specs based on feedback from the sales and the customer
• Generate accurate quotes for customers, considering package usage & type, dimensions, production method, and time to produce
• Deliver formal quotes to customers and sales reps via email
• Process customer purchase orders with precision
• Maintain customer accounts, including shipping locations and special requirements
• Conduct thorough reviews of your work and that of your peers to ensure accuracy

Requirements

• Previous experience in business-to-business, customer service, Sales Support or spec building is ideal
• Strong organizational skills
• Excellent mathematical abilities, including working with fractions and measurements
• Obsessive attention to detail and a drive for continuous improvement
• Stellar communication skills, integrity, and accountability
• Familiarity with resource planning software is a plus
• Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook)
• Comfortable working with paper filing systems

Skills

• Microsoft Office
• Excel
• Outlook
• Data Entry
• CRM
• ERP
• Quotes

Location

• New Paltz, NY

Work Type

• Full-time

Experience Level

• Based on experience

Education Level

• High school diploma or equivalent
• Some college preferred

Salary/Compensations

• $21.00–$25.00 per hour

Benefits

• Medical, Dental, and Vision Insurance
• Company-sponsored Health Savings Account (HSA)
• 401(k) with company match
• Paid Vacation and Paid Sick Time
• Life Insurance
• Long-Term Disability Insurance
• Pet Insurance
• Semiannual Profit Sharing
• Paid training and professional development through the Council of Industry

About the Company

• Viking Packaging has specialized in the manufacturing of corrugated packaging and providing logistical solutions to its clients, for the past 53 years.
• Viking is a 3rd generation family run business that continues to experience growth and improvement.
• Viking now serves a wide range of industries by delivering a high-quality product because they know packaging is fundamental to the operation of their customers.
• Join Viking Packaging and be part of a dynamic team that values innovation, teamwork, and excellence in the packaging industry.
• We are well positioned with building expansion, new equipment, and experienced support staff to support sales growth.

Equal Opportunity

• Viking Packaging is an equal opportunity employer.
• We are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status.
• We are dedicated to providing a work environment where all individuals are treated with respect and dignity.
• If you require reasonable accommodation in the application or hiring process, please contact Human Resources at 845-883-6325