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About the Role
Stratton Amenities is seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for residents and guests in luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
Responsibilities
- Warmly greet and open doors for residents, guests, and visitors
- Provide a seamless arrival and departure experience, offering assistance with bags, packages, umbrellas, and curbside needs
- Maintain a strong presence at the front entry and ensure the lobby entrance remains clean, orderly, and welcoming
- Monitor front entry activity to support resident safety and building security
- Manage vehicle and pedestrian flow at the front drive; assist with rideshare, deliveries, and authorized vendor access
- Communicate professionally in person and via radio or phone
- Coordinate with the concierge and management team to support building operations
- Assist with package handling and deliveries as needed
- Provide directions, local information, and general assistance with a polished, guest-focused demeanor
- Maintain confidentiality and uphold all building standards
- Must be able to work a flexible schedule including nights, weekends, and holidays
- Able to work outdoors, in heat and cold weather
Requirements
- Excellent verbal communication skills
- Strong situational awareness and problem-solving abilities
- Takes pride and ownership in the position and property
- Ability to respond promptly and courteously to residents’ and guests’ needs
- Minimum two years of hospitality, customer service, or front-facing service experience
- Outstanding interpersonal skills and a naturally welcoming demeanor
- Organized, proactive, productive, and self-motivated with a positive attitude
- Neat, polished, and professionally groomed appearance
- Ability to think clearly, remain composed, and make quick decisions under pressure
- Background in hospitality, customer service, luxury retail, or related front-facing roles
- Proven experience delivering exceptional guest service
Skills
- Hospitality
- Customer Service
- Verbal Communication
- Problem-Solving
- Interpersonal Skills
- Organization
- Professionalism
Experience Level
- Minimum two years of hospitality, customer service, or front-facing service experience
About the Company
- Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.
- Our mission is to create the most hospitable experience for our associates, residents and clients.
Equal Opportunity
- Stratton Amenities is an equal opportunity employer.
- We strongly believe diversity and inclusion are essential to making connections in a culture of service.