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About the Role

Join a community dedicated to exceptional patient care and surgical excellence. This role offers opportunities for growth, professional development, and practice advancement within a supportive team environment.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers.
• Organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Requirements

• Minimum 1 year of Dental Administration experience is preferred.
• A minimum of 2 years of experience in a customer service or reception role/dental administrator preferred.
• Candidates must be legally authorized to work in Canada.

Skills

• Excellent customer service skills
• Experience with dental software programs is an asset
• Clinical background is considered an asset

Location

• Toronto
• Aurora
• Richmond Hill

Work Type

• Full-time

Experience Level

• Minimum 1 year of Dental Administration experience
• Minimum 2 years of customer service or reception role/dental administrator experience

Salary/Compensations

• $21-$25/hour

Benefits

• Competitive pay with annual reviews
• RRSP matching
• Comprehensive total-rewards package
• Gym discounts
• Insurance savings
• Entertainment deals
• Employee and Family Assistance Program

About the Company

• Crescent Oral Surgery is a community of specialists dedicated to exceptional patient care and surgical excellence.
• We provide comprehensive oral and maxillofacial surgical services in a welcoming and compassionate environment.
• We value professionalism, teamwork, and continuous growth.

Equal Opportunity

• We are committed to building a workforce that reflects the diversity of the communities and patients we serve.
• Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.