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About the Role
The Case Manager position empowers clients living with mental illnesses, addictions, and physical health issues by coordinating a support network and linking them to essential services. The role aims to increase client independence, dignity, and self-respect within a safe environment, providing direct support in daily living, crisis intervention, and community reintegration.
Responsibilities
- Create individualized support and recovery plans with clients and professionals based on assessments.
- Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
- Coordinate care by connecting clients with social, medical, and community support.
- Provide crisis intervention and help develop crisis plans.
- Represent the program professionally with clients, families, and community partners.
- Mediate conflicts and help clients learn problem-solving skills.
- Organize or support social activities to reduce isolation.
- Maintain accurate client records and documentation.
- Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
- Provide on-call 24/7 crisis support on a rotating basis.
- Assist with preparing units for new clients.
- Provide case management and connect clients with services like housing and ID support.
- Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
- Other duties as assigned by Program Manager and/or designated supervisor.
Requirements
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc.
- Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
- Ability to build therapeutic relationships and collaborate with clients on goals.
- Familiarity with community resources and professional services.
- Strong teamwork skills in a multidisciplinary environment.
- Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
- Solid computer literacy for maintaining records, files, and reports.
- Effective analytical, organizational, and time management skills for coordinating client support and program activities.
- Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
- Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
- A satisfactory vulnerable sector check (VSC) is also required.
Skills
- Intake assessment
- Crisis intervention
- Advocacy
- Problem-solving
- Therapeutic relationship building
- Collaboration
- Community resource knowledge
- Teamwork
- Interpersonal communication
- Counselling
- Computer literacy
- Analytical skills
- Organizational skills
- Time management
- Cultural competency
Location
- Toronto, ON - Northwest Toronto Residential Support
Work Type
- Onsite
- On-call 24/7 crisis support
- Occasional evening and weekend hours
Experience Level
- Minimum 3 years’ working experience
Education Level
- Post-secondary education in Social Services / Human Services or equivalent field
Salary/Compensations
- $57,007 - $71,647 Annually Prorated
Benefits
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
About the Company
- LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
- Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
- LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
- LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
- We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
- LOFT’s vision is that together, we can all live successfully in our community.
- Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity.
- At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways.
Equal Opportunity
- LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
- LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
- Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.