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About the Role

Serve as a primary liaison to physicians, APP’s and clinical staff, ensuring continuity of and quality of care within a collaborative, physician-led team at Duly Health and Care. You will be part of a system designed to deliver high-quality, coordinated care, contributing to an environment where you can grow and help improve patient experiences and outcomes.

Responsibilities

• Utilize Hyperspace computer functions and interact with clinic staff and physicians to facilitate patient flow.
• Complete patient forms (FMLA, disability, etc.) and prior authorization forms as requested.
• Monitor and triage in-baskets and respond to patient My Chart messages.
• Triage patient messages and respond in accordance with departmental policy and procedures.
• Assist with prescription refill requests.
• Review and prioritize same-day messages.
• Manage referrals to dietician, physical therapy, social worker, home care, Hospice, and DME orders.
• Collaborate with referral coordinators and HPS to manage Oncology work queues.
• Manage Pomalyst and Revlimid patients, educating them on the registration process and survey completion, obtaining authorization numbers, and completing monthly questionnaires for refills.
• Assist the pharmacy team with paperwork for oral oncolytics.
• Coordinate Peer-to-Peer reviews with Physicians and Insurance Companies.
• Consult and collaborate with other members of the health care team to assure patient needs are met and that there is effective and efficient continuity of care.
• Assist with patient appointment reschedules.
• Provide assistance to team members to ensure smooth patient flow and a professional office environment.

Requirements

• Practices OSHA safety standards and complies with HIPAA regulations.

Skills

• PC/keyboard skills
• Microsoft office applications
• Excellent communication and writing skills
• Ability to plan, organize, and work independently
• Problem-solving skills
• Ability to develop professional rapport with employees at all levels
• Excellent attitude and interpersonal skills
• Ability to interact effectively with peers, health team members, providers, Duly associates, patients, and patients' families/significant others

Location

• Illinois

Work Type

• Clinic Hours: Monday through Friday 8:30am-5:00pm
• Office/clinical environment

Experience Level

• One (1) year oncology experience in a medical setting (doctor’s office or hospital)

Education Level

• Current license to practice in the State of Illinois as a professional nurse
• Current CPR certification

Salary/Compensations

• $28-42 per hour

Benefits

• Comprehensive medical, dental, and vision benefits with healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay.
• Financial benefit for adoption and surrogacy for non-physician team members (once eligibility requirements are met).

About the Company

• At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day.
• You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
• With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care.
• Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.