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About the Role

The Family Advocate builds strong, goal-oriented relationships with families, provides case management and support services, and connects families to resources that promote self-sufficiency and child well-being. This role serves as a vital link between families, community resources, and the classroom to ensure that every child has the opportunity to thrive.

Responsibilities

• Build positive, culturally responsive relationships with families to support their goals and children's development.
• Assist families in developing and following through on Family Partnership Agreements to promote self-sufficiency.
• Conduct recruitment, intake, and orientation for families entering the program.
• Provide referrals and connect families with community resources such as health care, housing, employment, and parenting support.
• Maintain accurate family records and documentation in ChildPlus and ensure program compliance.
• Support families through transitions, including kindergarten readiness and connections to future care or education.
• Conduct home visits and provide crisis assistance when needed.
• Collaborate with teachers, specialists, and community partners to provide comprehensive family support.
• Participate in ongoing professional development and training to strengthen family engagement practices.

Requirements

• Bachelor's degree in Social Work, Human Services, Family Services, Counseling, or a related field OR a credential/certification in one of these areas (must be obtained within 18 months of hire if not already held).
• Four (4) years of experience in case management or related work.
• Strong organizational and communication skills, both verbal and written.
• Proficiency with computer software (Word, Excel, databases); experience with ChildPlus preferred.
• Conversational Spanish strongly preferred.
• Must pass all required criminal history background checks.
• Valid driver's license and ability to travel locally and occasionally out-of-area.

Skills

• Case management
• Computer software proficiency (Word, Excel, databases)
• ChildPlus experience preferred
• Conversational Spanish preferred
• Organizational skills
• Verbal communication skills
• Written communication skills

Location

• Austin, TX

Work Type

• Full-Time

Experience Level

• Four (4) years of experience in case management or related work.

Education Level

• Bachelor's degree in Social Work, Human Services, Family Services, Counseling, or a related field OR a credential/certification in one of these areas (must be obtained within 18 months of hire if not already held).

Salary/Compensations

• $22.80 - 27.35 (depending on years of experience and education)

Benefits

• Affordable medical insurance with low individual premiums.
• Fully employer-paid vision and dental insurance.
• Fully employer-paid short- and long-term disability coverage.
• Fully employer-paid life insurance policy valued at 2x annual salary.
• Employee Assistance Program for wellness and support.
• Employer contribution of 5% of annual pay into a 401(k)-retirement plan after 6 months of employment.
• Paid holidays, including seasonal breaks (One week in November, Two weeks in December/January, and One week in March).
• Access free Gold Gym memberships.

About the Company

• Child Inc. is a nonprofit organization providing high-quality early childhood education and family services throughout Austin and Travis County.
• We believe that family engagement is the foundation of school readiness, and we are committed to supporting children and families in building a brighter future.
• Make a meaningful impact on children and families in our community.
• Be part of a collaborative, mission-driven team.
• Opportunities for professional development and growth.
• Support families in achieving self-sufficiency and long-term success.