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About the Role

Caseware is seeking a QA Manager to lead quality engineering for its SaaS product teams, focusing on modern testing and automation for advanced analytics, GenAI, and agentic AI capabilities. This role will define quality strategy for foundational platform areas and build teams capable of handling complex, non-deterministic systems.

Responsibilities

• Build and lead a central Quality Engineering function, recruiting and managing Software Developers in Test (SDETs).
• Set and execute a scalable quality strategy across the platform, emphasizing shifting testing left and reducing UI test reliance.
• Design quality strategies for non-deterministic systems like pipelines, statistical models, and GenAI features, applying advanced validation methods.
• Improve CI/CD pipelines for speed and reliability, defining quality gates that provide early warning without blocking delivery.
• Lead non-functional and production testing, establishing frameworks for performance, scalability, and resilience.
• Oversee release management from a quality lens, ensuring readiness through test coverage and risk assessment.
• Drive the creation of scalable, privacy-compliant test data management strategies and integrate observability into automated test systems.
• Define and measure quality KPIs, tracking metrics like test coverage, defect trends, and execution health.
• Partner with engineering and product leaders to instill a quality-first mindset and educate teams on effective test strategies.

Requirements

• 7+ years of experience leading QA or quality engineering teams in modern SaaS or platform organizations within cloud-native environments (AWS).
• Expertise in building and scaling automated testing infrastructure, integrated with modern CI/CD pipelines (GitHub Workflows).
• Knowledge of testing strategies across the pyramid, including unit, E2E, contract, and performance testing.
• Solid front-end knowledge and testing fluency in HTML/CSS/JavaScript/TypeScript.
• Back-end knowledge in RESTFul APIs.
• Experience applying AI tools in the testing lifecycle for test generation, defect prediction, or intelligent automation.
• Experience testing non-deterministic systems such as LLM applications or statistical algorithms.
• Familiarity with validation approaches for GenAI or agentic systems (e.g., snapshot testing, LLM-as-a-judge, synthetic test case generation).
• Hands-on familiarity with observability tools (New Relic) and best practices for improving test signal and pipeline feedback loops.
• Experience integrating QA tools like Zephyr Scale and on-prem CI/CD systems (GitHub).
• A strategic mindset paired with a pragmatic, systems-thinking approach to quality at scale.

Skills

• SaaS
• Platform organizations
• Cloud-native environments
• AWS
• Automated testing infrastructure
• CI/CD pipelines
• GitHub Workflows
• Unit testing
• E2E testing
• Contract testing
• Performance testing
• HTML
• CSS
• JavaScript
• TypeScript
• RESTFul APIs
• AI tools in testing
• LLM applications
• Statistical algorithms
• GenAI
• Agentic systems
• Snapshot testing
• LLM-as-a-judge
• Synthetic test case generation
• Observability tools
• New Relic
• Zephyr Scale
• GitHub

Location

• Toronto, ON

Work Type

• Hybrid
• Full-time
• Permanent

Experience Level

• 7+ years

Salary/Compensations

• $110,000 CAD - $125,000 CAD per year

Benefits

• Discretionary bonus
• Commission
• Health insurance
• Retirement plans
• Flexible work options
• Generous time-off policies

About the Company

• Caseware is a Canadian Fintech company with over 30 years of leadership in the global audit and accounting software industry, serving over 500,000 users in 130 countries.
• The company utilizes cutting-edge technology in accounting and financial reporting, focusing on impactful software solutions.
• Caseware fosters a collaborative culture where ideas are valued and knowledge sharing is encouraged.
• The company is committed to work-life balance, offering flexible work options and remote opportunities.
• Caseware's products are designed for accounting firms, corporations, and governments, with a customer-focused mindset.
• Following a strategic investment from Hg Capital in 2020, Caseware is in a major growth phase.
• Caseware values diversity and inclusion, aiming to build teams as diverse as its customers.

Equal Opportunity

• We welcome and encourage candidates of all backgrounds to apply.
• Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.