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About the Role
The Material Handling division is looking for a full-time Service Administrator to join our award-winning team at our Buffalo, NY branch. This role is crucial for supporting our operations and ensuring customer satisfaction.
Responsibilities
- Open and close work orders for all customer types.
- Schedule transportation for equipment moves to branches and customers.
- Handle customer service inquiries via phone.
- Research and resolve billing and invoicing issues.
- Assist with dispatching service technicians.
- Support technician and office payroll processing.
- Cross-train with other administrative staff to provide backup.
- Perform other office and service duties as assigned by management.
Requirements
- Customer service experience is highly preferred.
- Strong computer skills with working knowledge of Microsoft Word, Excel, and Outlook.
- Previous ERP experience is a plus.
- Excellent verbal and written communication skills.
- Strong time management skills with the ability to communicate with all coworker levels and customers.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to add, subtract, multiply, and divide using American currency and standard measurement units.
- Ability to apply common sense to carry out instructions and deal with standardized problems.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Communication
- Time Management
- Billing
- Invoicing
- Dispatching
- Payroll
Location
- Buffalo, NY
Work Type
- Full-time
Salary/Compensations
- $22.00-28.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Competitive wages
- Company laptop
- Paid time off
- 10 paid holidays
About the Company
- Alta Equipment Group is the largest equipment dealer in North America.
- Culture is Job #1, guided by principles of Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team.
- Alta is an innovator of solutions, delivering diverse products and unrivaled support.
- Voted a 'Top Work Place USA'.
Equal Opportunity
- Alta Equipment Group is an equal opportunity employer.
- We do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.