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About the Role

This role involves the clinical and administrative supervision of a team, including Case Managers, Housing Specialists, Vocational Specialists, Residential Specialists, and Interns. The position requires providing individual and group supervision, coordinating staff training and professional development, conducting mental health assessments, and developing and facilitating resident groups. The role also includes assisting with client service hotlines, coordinating mental health/psychiatric care, providing psychotherapy, developing community resources, monitoring resident records, and acting independently in crisis situations.

Responsibilities

Provide clinical and administrative supervision of Case Managers, Housing Specialists, Vocational Specialists, Residential Specialists and Interns.
Provide individual and group supervision to staff.
Coordinate staff training, case conferences, and professional development opportunities.
Conduct mental health assessments and comprehensive functional evaluations.
Develop, monitor, and facilitate groups for residents.
Assist with client service hotlines as needed.
Coordinate mental health/psychiatric care and referrals.
Provide brief psychotherapy for clients (individuals and families).
Develop a network of community resources and social service providers.
Monitor resident records for compliance and best practices.
Function independently in crisis situations in the absence of the Program Director.
Assist with required reports and program evaluations.
Address client complaints and conduct investigations.
Increase awareness of the organization’s DV services through presentations and speaking engagements.
Perform other duties as requested.

Requirements

Passion for URI’s mission, vision, and core values.
Five (5) years of experience working with victims of domestic violence experiencing trauma, poverty, and/or homelessness.
Three (3) years of prior Supervisory experience.
Excellent computer knowledge and aptitude of Microsoft Office applications.
Strong organizational skills with the ability to perform and prioritize multiple tasks seamlessly.
Expert level written and verbal communication skills.
Exceptional interpersonal, critical thinking, and communications skills.
Ability to develop positive and productive relationships with a dispersed team.
Highly resourceful team-player, with the ability to be extremely effective independently.
Excellent business acumen, leadership presence, professional integrity, and thought leadership skills.
Ability to work in collaboration with other departments, agencies, systems, and institutions.
Proven ability to ensure Quality Assurance and Best Practices in client service delivery.
Strong commitment to equity and social justice, including continuous learning around diversity, equity, and inclusion.
High level of Emotional Intelligence (EQ).
Proven ability to handle confidential information with discretion.
Adaptable to various competing demands.
Demonstrate the highest level of customer/client service and response.
Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
Acknowledge and application of self-care and work-life balance for self and others.

Skills

Clinical supervision
Administrative supervision
Individual supervision
Group supervision
Staff training coordination
Case conferences
Professional development
Mental health assessments
Functional evaluations
Group development and facilitation
Client service hotlines
Mental health/psychiatric care coordination
Referral coordination
Psychotherapy (individual and family)
Community resource development
Record monitoring
Compliance monitoring
Best practices implementation
Crisis management
Report writing
Program evaluation
Client complaint resolution
Investigation
Public speaking
Presentation skills
Microsoft Office applications
Organizational skills
Task prioritization
Written communication
Verbal communication
Interpersonal skills
Critical thinking
Relationship building
Teamwork
Independent work
Business acumen
Leadership
Professional integrity
Thought leadership
Collaboration
Quality Assurance
Equity and social justice advocacy
Self-awareness
Continuous learning
Diversity, Equity, and Inclusion (DEI) awareness
Emotional Intelligence (EQ)
Confidentiality management
Adaptability
Customer service
Client service
Performance goal achievement
Deadline management
Self-care
Work-life balance advocacy

Location

Brooklyn
Bronx
Harlem

Work Type

Full-time

Experience Level

5 years of experience working with victims of domestic violence
3 years of prior Supervisory experience

Education Level

Licensed Masters in Social Work
Licensed Mental Health Counseling
Licensed Marriage and Family Therapy
Comparable clinical degree and license

Salary/Compensations

$65,000.00/yr - $86,700.00/yr

About the Company

Urban Resource Institute (URI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.