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About the Role
As a Field Engineer on federal AI projects, you will work directly with public sector customers to ensure their success with Scale's technology. You will help customers build production-grade data pipelines by collaborating with Product, Engineering, and Operations teams, deeply understanding customer use cases, and developing necessary tools and documentation.
Responsibilities
- Build end-to-end data integrations that sync customer data to and from Scale's platform
- Work with customers' engineering teams to optimize data pipelines, including input on API endpoint design and input/output schemas
- Design and maintain playbooks, internal tools, documentation, and SDKs that set customers up for long-term success
- Partner with engineers and Operations to resolve technical blockers, debug delivery issues, and own technical escalations from customers
- Own the customer's technical experience throughout their time with Scale
- Work with Account Executives and Product Managers to identify customer-specific feature requests
- Develop expertise in large language models, 2D image annotation, and API integrations
- Represent Scale and engage with customers at major events
Requirements
- An active TS/SCI clearance is required
- Experience as a customer-facing engineer or in a similar hybrid role
- Hands-on technical experience working with clients in a pre- or post-sales capacity
- Development experience with Python, JavaScript, or other modern languages
- A strong engineering background, ideally in computer science, mathematics, or another quantitative field
- Strong project management and interpersonal skills
- The ability to present credibly to both executives and front-line engineers
- Comfort communicating across internal and external teams
- Intellectual curiosity, empathy, and the ability to move quickly
Skills
- AI
- DevSecOps principles
- Secure software delivery
- Infrastructure as code
- CI/CD
- Kubernetes
- Helm charts
- Ansible
Location
- Washington DC
- Hawaii
- St. Louis
- Suffolk
Work Type
- Full-time
Experience Level
- Customer-facing engineer
- Pre- or post-sales capacity
- Technical go-to-market resource
Education Level
- Computer science
- Mathematics
- Quantitative field
Salary/Compensations
- $180,550—$226,550 USD
- $150,400—$188,000 USD
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend
About the Company
- At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
- Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
- We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.
- We are expanding our team to accelerate the development of AI applications.
Equal Opportunity
- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
- We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
- We comply with the United States Department of Labor's Pay Transparency provision.