Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Supports business office operations by actively listening to callers and booking appropriate specialty care appointments. Serves as the initial point of contact, representing the organization by providing excellent customer service while maintaining compliance and confidentiality.

Responsibilities

• Books patient appointments for specialty care providers utilizing the Epic electronic medical record system.
• Supports specialties including Allergy and Asthma, Cardiology, ENT, Audiology, Dermatology, Gastroenterology, General Surgery, Neurology, Orthopedics, Podiatry, Sports Medicine, and Rheumatology.
• Confirms and/or makes changes to demographic information and notifies patients of account balances.
• Adheres to scheduling protocols for multiple locations and provider restrictions.
• Uses electronic resource material to support efficient appointment scheduling.
• Performs within department metrics and call standards.
• Screens and directs incoming calls as needed.
• Verifies scheduling accuracy of MyChart appointments.
• Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
• Works holiday shifts as required.
• Follows assigned work schedule, promptly returning from break and lunch periods.
• Maintains regular and dependable attendance.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• Experience using a PC in a Windows environment.
• Experience working in a medical setting (preferred).
• Experience working in customer service (preferred).
• Six (6) months or more experience working in the Patient Call Coordinator role or similar experience (preferred).

Skills

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with ICD and CPT coding methodology.
• Knowledge of medical insurance.
• Typing ability.
• Excellent customer service skills.
• Excellent computer and typing skills, including familiarity with Windows.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Location

• Central Texas

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• High school diploma or GED

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Time Off
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development

About the Company

• Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years.
• We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.