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Answer, record, log, and process all guest calls, requests, questions, or concerns.
Operate telephone switchboard station and process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guests of received messages, monitor busy or unanswered lines, and update callers on hold.
Receive, record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights.
Instruct guests on internet access and transfer them to provider support when necessary.
Respond to special requests from guests with unique needs.
Contact appropriate individuals or departments to resolve guest issues.
Follow up with guests to ensure satisfaction with resolved requests or problems.
Dispatch bell staff, valet staff, and shuttle services as needed.
Answer calls within 3 rings.
Educate incoming callers on hotel amenities and services.

Focus and maintain attention to tasks, completing work assignments on time despite frequent interruptions.
Possess a high work ethic and self-initiative.
Ability to work varying schedules, including nights, weekends, and holidays.
Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent use of fine motor skills for keyboarding, mouse use, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds.
Visual ability to read computer screens and printed materials, including close visual focus and color differentiation.
Ability to hear and participate in conversations and meetings, and use phone/headset.
Reasonable accommodations may be made for individuals with disabilities.

PBX-Guest Experience Telephone Operator at Remington Hospitality

PBX-Guest Experience Telephone Operator