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About the Role
The Credit Analyst performs crucial account review and maintenance, empowering the entire credit team and the organization to achieve financial health and profitability. This role supports credit and collections efforts, ensuring customer accounts remain current and in good standing.
Responsibilities
- Oversee the full accounts receivable cycle from delivery to resolution for assigned accounts
- Process online credit applications
- Maintain accurate account records and regularly update notes in the system
- Monitor and manage aging balances to ensure timely collections
- Prepare and analyze reports on key metrics, including returned checks, past-due accounts, and other KPIs
- Identify and flag accounts before they reach collections to help avoid third-party fees
- Respond promptly to internal and external customer inquiries via phone and email
- Handle high-volume call activity (approximately 1,500 monthly calls)
- Manage SLA compliance reporting
- Process customer payments and resolve discrepancies quickly and effectively
- Communicate directly with customers to address delinquencies and clarify account concerns
- Perform general administrative and clerical duties as assigned
Requirements
- 2–3 years of experience in a high-volume credit, collections, or accounts receivable role
- Call center and customer service experience
- Proficiency in Microsoft Office (especially Excel); advanced skills a plus
- Strong organizational and time-management skills
- Excellent verbal and written communication abilities
- Critical thinking and problem-solving capabilities
Skills
- Microsoft Office
- Excel
- Organizational skills
- Time-management skills
- Verbal communication
- Written communication
- Critical thinking
- Problem-solving
Experience Level
- 2-3 years
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $19.00-$21.00 per hour
Benefits
- Generous employee benefits package
- Discretionary bonus
About the Company
- Manhattan Beer and Beverage Distributors is a leading beer distributor with a vision to be the best in the market.
- Founded 40 years ago with one truck and limited space, the company has grown exponentially to possess 1.5 million feet of warehouse space, distribution rights to 300 brands, and 400 trucks servicing 15 counties.
- The company aims to provide great service to all customers, from convenience store owners to large chain operators, restaurants, bars, and hotels.
- Hard work, grit, and a “can do” spirit are the company's hallmarks.
- Manhattan Beer and Beverage Distributors is committed to developing its people and making it a great place to work, fostering a family atmosphere.
- The business is growing and seeking smart and talented individuals to contribute to its success.