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About the Role
Bond Vet is seeking a compassionate Care Coordinator to join their team, providing an amazing experience to clients and pets. This role serves as the first and last touchpoint, ensuring clients feel welcomed, comfortable, and supported.
Responsibilities
- Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
- Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
- Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
- Maintain organized, clean, and well-stocked client-facing spaces
- Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
- Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
- Assist with administrative and operational tasks as needed to support the hospital team
Requirements
- 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
- Strong verbal and written communication skills with a warm, professional demeanor
- Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
- Comfortable learning and navigating multiple computer systems and technology platforms
- Passion for delivering outstanding client experiences and working collaboratively as part of a team
- Independent, unrestricted authorization to work in the U.S. for any employer
- Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.
Skills
- Customer service
- Hospitality
- Veterinary reception
- Client-facing roles
- Verbal communication
- Written communication
- Multitasking
- Organization
- Attention to detail
- Computer systems navigation
- Technology platforms
- Team collaboration
Location
- In-clinic
Work Type
- Flexible Schedules
- Full-time
Experience Level
- 1+ years of experience
Salary/Compensations
- $17 - $22/hour
Benefits
- Team-Based Profit Sharing Bonus
- Medical, Dental & Vision Plans
- $0 monthly premiums for qualified individuals
- Mental health support programs
- 401(k) with partial employer match
- Paid Parental Leave
- Commuter Benefits
- Pet Bereavement Leave
- Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
- Schedules released at least one month in advance
- Flexible Scheduling Options
- In-Clinic Pet Care Discount
- Generous Employee Referral Bonus (up to $8,000)
- FIGS Scrubs Provided
- Stocked Pantries
- Weekend Team Lunch
- Stocked Bathrooms
- Bond Swag Credit
- Pet & Chosen Family Bereavement Leave
About the Company
- Bond Vet is on a mission to strengthen the human-animal bond through better pet care, offering primary and urgent care.
- Clinics are designed with pets and people in mind: warm, friendly, and highly sniffable.
- The company balances design with a strong focus on technology, all built in-house, allowing for easy innovation.
- Bond Vet is building the next generation of veterinary clinics from the ground up.
- Bond Vet is vet founded and vet led.
- The company enhances the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion.
- Clinics combine modern design, seamless technology, and a collaborative culture.
- Bond Vet believes veterinary professionals deserve a career they love, not just a job.
- Unique offerings include work-life flexibility, competitive pay and the chance to shape your own path.
- Industry-leading NPS scores indicate their approach resonates.