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About the Role

The Porter candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. The candidate will ensure that the lobby, entryways, common areas, and hallways are clean and well organized at all times. Responsibilities will also include maintenance support in the apartment community and being accountable for helping the company deliver on our resident commitments of exceptional move-in, residential satisfaction, express service, and personal attention. The candidate will also serve as a member of the Emergency Response Team and assist with fire, non-fire, medical, and/or other building-related emergencies.

Responsibilities

Adhere to the Durst Residential Standard Operating Procedures.
Maintain building grounds, amenity, and common areas to the highest standard of cleanliness.
Ensure trash rooms are clean and bins are appropriately emptied.
Perform daily property maintenance and cleaning projects throughout the building as assigned.
Keep accurate and organized supplies and supply lists and recommend supply replenishment to supervisor when necessary.
Maintain excellent customer service relationships by adhering to TDO customer service standards.
Monitor contractors and vendors on site; keeping the building clean and organized is paramount.
Perform vacant unit upkeep, apartment turnovers, and make-readies upon vacancy and leasing.
Inspect the facility to ensure its adherence to safety, sanitary, and security standards.
Assist and respond as needed during fire, non-fire, medical, and/or other building-related emergency events under the direction of the Incident Commander.
Locate, communicate, and control small fires.
Knock on all tenant doors to inform residents of the emergency event and initiate relocation/evacuation as instructed by the Incident Commander.
Visually account for residents in amenity or public spaces and inform them of an emergency event.
Coordinate assistance of special needs residents to ensure accountability and safe relocation during emergencies.
Perform other tasks as assigned by the Property Manager / General Manager.

Requirements

High School Diploma or equivalency preferred.
OSHA 10 hour certificate of completion and Local 32BJ Training School courses (where course applies to residential operations and emergency response).
Three plus years porter/handyperson experience. Hospitably or Residential industries preferred.
Certificate of Fitness S-12 Citywide Sprinkler System, S-13 Citywide Standpipe System (preferred).
Candidate will be required to obtain Certificates within six months of hire.
Position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Individuals must be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
Must be energetic, dependable, and motivated to work.
Employee is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear.
The employee must lift and move up to 75lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Skills

Customer service
Maintenance
Cleaning
Emergency response
Communication

Location

Astoria, Queens

Work Type

Full-time
Onsite

Experience Level

3+ years

Education Level

High School Diploma or equivalency preferred

Salary/Compensations

$22.3319 - $29.7758 per hour
Overtime: $33.49-$44.66

About the Company

Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability.
We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency.
Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations.
We build, own, and operate many of the world’s most innovative and efficient buildings.
We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

Equal Opportunity

Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.
The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law.