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About the Role

The 32BJ Benefit Funds is seeking mission-driven Benefit Specialists (Member Services Representatives) to join their team. This role involves assisting participants with information for all benefits offered by the Fund, stationed in a Field Office.

Responsibilities

• Collect and analyze data/information/correspondence to resolve problems in real-time at high volume standards.
• Provide customer service to participants to resolve eligibility or Fund benefit issues.
• Educate participants about their Fund benefits through phone and walk-in interactions.
• Display expertise in all Funds (Health, Pension, Legal, Training Fund).
• Exhibit proficiency in all benefits (Empire-Health benefits including: Dental-Vision-RX-Eligibility-Mental Health-Pension-SRSP-Disability-COBRA-etc.).
• Handle inquiries through vendors, Optical, Pharmacy, and Employee Assistance.
• Handle escalated member issues on the telephone or face to face.
• Follow up to completion (member notification whether verbal or in writing) complex issues, including analyzing and interpreting related correspondence for Members.
• Demonstrate proficiency in the eligibility process, all Benefit Systems, Pension & SRSP Processes, and Health.
• Analyze and interpret customer phone, verbal, and/or written inquiries.
• Manage own inventory of work accumulated through Participant interactions/inquiries.
• Operate computers with multiple information screens to research and resolve customer inquiries online.
• Effectively communicate with the Union, Employers, Building Representatives, and Shop Stewards as well as Fund agencies, in order to resolve and coordinate Member issues and processes.
• Identify problems with participant interaction and provide examples to management.
• Effectively communicate to Participants, including proficient handling of difficult communications and irate people.
• Perform other functions and administrative duties as necessary or as assigned by Management.
• Facilitate and attend Member and Employer Benefit Training seminars, membership meetings, field site visits, and Brigades on a voluntary overtime basis.

Requirements

• Spent at least one year as a bilingual Member Service Representative with a proven track record of outstanding performance.
• Must not have any disciplinary actions in regards to work performance or attendance and punctuality.
• Ability to prioritize work and meet deadlines.
• Demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, and Windows applications.
• Typing 40+ words per minute.
• Strong analytical, problem solving, and decision-making skills.
• Excellent organizational and prioritizing skills.
• Strong ability to multitask using oral, visual, and tactile senses simultaneously.
• Flexibility with work schedule.

Skills

• Bilingual (Spanish)
• Customer service
• Benefit administration
• Microsoft Office Suite (Excel, Word)
• Windows applications
• Typing 40+ WPM
• Analytical skills
• Problem-solving skills
• Decision-making skills
• Organizational skills
• Prioritization skills
• Multitasking
• Interpersonal skills
• Listening skills
• Detail-oriented

Location

• White Plains, NY

Work Type

• Full-time
• Onsite

Experience Level

• 1+ year as a bilingual Member Service Representative

Education Level

• High School diploma
• College a plus
• Call Center experience or Health Care Customer Service background is a plus

Salary/Compensations

• $60,035.19

Benefits

• Competitive Salary
• Great work/life balance
• Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan
• Pension Benefit that includes monthly employer contributions
• Retirement Benefit that includes 3% 401K employer contributions
• Professional Coverage/Reimbursement includes Tuition Reimbursement Program
• Paid Time Off including vacation, personal, and sick days
• Federal Paid Holidays – Up to 11 days off with pay
• Mission-driven, internal job growth opportunities

About the Company

• Building Services 32BJ Benefit Funds administers Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members.
• The mission is to make significant contributions to the lives of members by providing high quality benefits and services.
• Core values include Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
• The Funds oversees and manages $9 billion of dollars in assets.
• For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights.
• Uses cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.