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About the Role

Das Bellman Hotel Berlin is a boutique design hotel opening in 2025 with 99 rooms in Neukölln. We offer our employees a modern workplace with flat hierarchies, direct exchange with management, and real development opportunities. You will shape the hotel from the beginning. Join our ambitious team to build something great.

Responsibilities

• Check-in and check-out of guests in a friendly, efficient, and detail-oriented manner.
• Manage the reception area and handle guest communication via personal, phone, and written channels.
• Process reservations, booking inquiries, and room optimizations using the PMS (Hotelmeister).
• Handle cash register operations, invoicing, and payment processing.
• Coordinate with housekeeping, technical staff, and other departments for smooth operations.
• Receive and address guest complaints solution-oriented and with tact.
• Ensure structured shift handovers to the next team.
• Support upselling of room categories and additional services.

Requirements

• Completed vocational training in hotel management or a comparable field in the hospitality industry.
• Career changers with proven guest contact experience are explicitly welcome.
• First experience at a hotel reception or in a comparable service position.
• Experience with a Property Management System (PMS); knowledge of Apaleo is an advantage.
• Familiarity with channel management systems and OTA platforms is desirable.
• Confident use of booking systems, cash register software, and MS Office.
• Basic knowledge of reservation processes and invoicing.
• Knowledge of handling guest complaints and claims management.
• Fluent German (spoken and written).
• Confident English (spoken and written); other languages are a plus.
• Strong service orientation and a natural feel for guest needs.
• Reliability, punctuality, and sense of responsibility.
• Team player capable of remaining calm and solution-oriented in stressful situations.
• Neat appearance and professional demeanor.
• Willingness to work shifts, including early, late, and weekend shifts.

Skills

• Property Management System (PMS)
• Apaleo
• Channel Management Systems
• OTA Platforms
• Booking Systems
• Cash Register Software
• MS Office
• Reservation Processes
• Invoicing
• Guest Complaint Handling
• Claims Management

Location

• Berlin-Neukölln

Work Type

• Full-time
• Shift work

Experience Level

• Entry-level
• Some experience

Education Level

• Vocational training in hotel management or comparable field

Benefits

• Modern, in-demand boutique hotel that you can help shape.
• Flat hierarchies and direct exchange with management.
• Fair compensation.
• Flexible shift models and regulated working hours.
• Central location in Berlin-Neukölln with excellent public transport connections.
• A collegial, international team with real team spirit.

About the Company

• Das Bellman Hotel Berlin is a boutique design hotel opening in 2025 with 99 rooms in Neukölln, one of Berlin's most vibrant districts.