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About the Role

Provides technical support to end users on a variety of issues, including identifying, researching, and resolving technical problems related to computer systems, software, and hardware. Trains users on basics and maintains daily performance of computer systems.

Responsibilities

• Identify, research and resolve technical problems related to computer systems, software and hardware.
• Train users on basics and write training/work instructions.
• Maintain daily performance of computer systems.
• Respond to telephone calls, email and other requests for technical support.
• Troubleshoot, isolate the problem and implement solutions with timely resolution.
• Follow-up with customers to ensure issue has been resolved.
• Install, modify and repair computer hardware and software and peripherals.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
• Gain feedback from customers regarding computer usage.
• Run diagnostic programs to resolve problems.
• Run reports to determine malfunctions that continue to occur.

Requirements

• Associate’s degree or equivalent experience in networking and operating systems preferred.
• Basic knowledge of computer systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong organization and problem solving skills.
• Ability to lift up to 50 lbs, able to move equipment, run wires, etc.
• Ability to work overtime on short notice.

Location

• Arcade, NY 14009

Work Type

• 1st Shift

Education Level

• Associate’s degree or equivalent experience in networking and operating systems preferred.

Salary/Compensations

• $45,000.00 - $55,000.00 Salary/year