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About the Role

The Practice Operations Executive role is responsible for coordinating the billing process within Practice Groups, ensuring efficient invoice preparation and issuance. This involves liaising with legal teams and support staff, managing various billing tasks, and supporting the revenue cycle from pre-bill creation to final invoice posting.

Responsibilities

• Coordinate the billing process in Practice Groups, liaising between lawyers and support teams for invoice preparation and issuance.
• Chase timesheets and perform narrative time entry remediation.
• Process disbursements and edit bills.
• Coordinate write-offs and discounts.
• Collate bills and narratives according to firm policy.
• Manage alternative pricing arrangements and cross-border invoicing.
• Create pre-bills and produce final invoices and bill cover letters.
• Work with Revenue and Matter Management teams on matter setup and final invoice posting.
• Provide support for time capture, narrative edits, and matter setup from 'ready to bill' to invoice production.
• Utilize firm applications like Timesheet Writer for narrative remediation.
• Draft and produce invoices, providing complete support.
• Handle internal and external queries regarding invoices and working capital, liaising with lawyers and the Revenue team.
• Understand client billing and collection processes to ensure timely and accurate invoice submission and collection.
• Liaise with partners and associates regarding queried debts and unpaid invoices, escalating as needed.
• Perform ad hoc Legal Project Management (LPM) related tasks.

Requirements

• 1-2 years' experience in a professional services environment within the practices in a PA or paralegal capacity.
• Competent IT skills, good working knowledge of Word, Excel and Outlook.
• Experience of PowerBI or willingness to learn.

Skills

• Excellent customer service orientation skills

Location

• London

Work Type

• Full time
• Permanent Contract

Experience Level

• 1-2 years' experience

About the Company

• Herbert Smith Freehills Kramer is a world-leading global law firm committed to helping clients achieve their goals through exceptional client service and the pursuit of excellence.
• The firm is a fully integrated transatlantic and transpacific firm with an extensive footprint across major global markets.
• They specialize in demanding litigation, exacting regulatory work, and complex public and private market transactions, with recognized leadership in energy, infrastructure, and resources sectors.
• The firm supports the growth of its people to help clients achieve their ambitions.

Equal Opportunity

• We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives.
• This commitment is essential to our success, including our ability to innovate and achieve sustained high performance.
• This is a key part of our Values—Human, Bold, and Outstanding.