Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Ensure smooth front desk operations by scheduling staff, keeping them informed, and interacting with guests. Handle check-ins, maintain supplies, review reports, manage group bookings, and maximize room occupancy. Balance financial records, update logs, and use excellent decision-making skills to create a welcoming environment.

Responsibilities

• Develops fair and consistent schedules for front office receptionists.
• Matches coverage to expected business volume.
• Ensures front office receptionists have complete and up-to-date knowledge of company and departmental policies and procedures, as well as the latest information on promotions, etc.
• Monitors clerks and the flow of guests during the check-in and check-out process.
• Maintains a sufficient supply of front desk materials and supplies.
• Ensures computer systems are in working order.
• Interacts with guests effectively, answering questions, solving problems, and assisting with check-in and check-out.
• Review daily reports, such as expected arrivals, non-zero balance, over credit limit, etc.
• Clears any discrepancies.
• Inputs Group room blocks and rooming lists and follows through with the Sales Department on any concerns.
• Prepares Hotel and Group Sales groups and group information before group arrival (ex: Pre-blocking rooms, assembling key packets, checking for proper billing, etc.).
• Ensures Housekeeping receives rooming lists for VIPs, Entertainment, and bus groups.
• Ensures maximum daily room occupancy and revenue.
• Clears up due outs and discrepancies, out-of-order rooms, and duplicate reservations.
• Ensures all reservations are guaranteed for arrival.
• Ensures clerks are selling to achieve 100% occupancy.
• Ensures clerk's banks and main banks are balanced daily.
• Documentation of any variances.
• Reads and updates the supervisor logbooks daily.
• Consistently demonstrates excellent decision-making skills and judgment.
• Maintains thorough knowledge of property management systems.
• Exhibits proper yield management consistently.

Requirements

• Must have experience in a leadership role.
• 2 years of hotel front desk experience required.
• Must be able to type at least 40 wpm.
• Must have computer experience.
• Must possess excellent communication and leadership skills.
• Must possess valid NYS Driver's license.
• Must be able to stand/walk for long periods of time and lift up to 31-40 pounds.

Skills

• Decision-making skills
• Communication skills
• Leadership skills
• Computer skills
• Yield management

Experience Level

• Leadership role experience
• 2 years of hotel front desk experience

Education Level

• 2-year college degree preferred

Salary/Compensations

• $42,120-$53,703 yearly

Benefits

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• 401(k)
• Life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs
• Upcoming 5,000-square-foot onsite medical center
• Training programs
• Complimentary shuttles
• Career development initiatives

About the Company

• Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
• Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
• Operates satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
• Portfolio includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.